Police Communications Operator (Troop L, Jonestown) Details

Police Communications Operator (Troop L, Jonestown)

Commonwealth of PA - Lebanon County, PA

Employment Type : Full-Time

THE POSITION

The Pennsylvania State Police is seeking an experienced and dependable Police Communications Operator who has experience working in a fast-paced environment where priorities must be recognized and adjusted as needed. The selected candidate must be available and willing to work rotating shifts, including weekends and holidays regardless of weather conditions and may be required to extend their shift due to operational needs.

If you are looking for a challenging, rewarding career and possess excellent communication skills, the Pennsylvania State Police would like to talk to you!

Please Note: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $42,563 (before taxes).

Schedule/ Other Information
40 Hour work week
Rotating Shifts, including weekends and holidays

This position has been identified as performing critical duties. Prior to placement in the job, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

DESCRIPTION OF WORK

As a Police Communications Operator (PCO) for the Pennsylvania State Police, you will:

• Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• Question callers to gather details, determine response requirements, and assign relative priorities of incidents.
• Dispatch and relay incident information to responding Troopers.
• Contact municipal police, fire, ambulance, towing, PennDOT, etc., to provide incident details and request assistance and response.
• Utilize CLEAN, JNET and PFAD to access, research, and maintain records.
• Establish and maintain incident information in electronic record management systems.
• Communicate with Troopers and other PCOs regarding active incidents or concerns.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;

OR

Two years of experience using computer systems for entering, updating, and retrieving information;

OR

Completion of 60 college credits;

OR

An equivalent combination of experience and training.

SPECIAL REQUIREMENTS:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Preferred Skills (preferred but not required)

• 2 years of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• 2 years of experience in dispatching police, fire, or ambulance services for emergency response.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Health & Wellness
We offer a comprehensive benefits package, including health coverage, vision, dental, and wellness programs.*

Work/Life Balance
We understand that there is more to life than work – and we want you to enjoy it!
For most positions, we offer paid vacation days, paid sick days, military leave, as well as paid time off for most major U.S. holidays. Alternate work schedules are available for certain positions.

Career Development
We want to help you grow and see your goals become a reality! Supervisors and human resource staff are available to help employees create a plan to develop skills for their current jobs or prepare for the next step in their careers. Employees can easily transfer between positions or agencies to expand knowledge and pursue new challenges while retaining leave and benefits. Additionally, there are a variety of programs available to help get you where you need to be.

Other Rewards
Commonwealth employees enjoy many other rewards, including opportunities for recognition, workplace charitable giving, and even special employee-only discounts.

For more information about benefits, health and wellness, work-life balance, career development, and other rewards go to www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.