The Senior Casino Host will always ensures players receive exemplary customer service and understands the importance of building individual guest contacts.
Also, assist the Executive Host with handling day-to-day operational issues to include, but not limited to, coaching VIP Agents to perform their respective work assignments more effectively as required.
Must be willing to sign an employment contract
Must be willing to relocate
Position Responsibilities:
- Always uses appropriate judgment in establishing complimentaries of goods and services (dining, hotel accommodations, transportation accommodations, entertainment, or spa/salon service) to rated players for their recognized exemplary play, in accordance with department policies and procedures.
- Understands the importance of being visible on the Casino Floor, consistently spends adequate time reviewing and monitoring player ratings before/during shift to know who, of the rated player base, is present or is expected to arrive.
- Consistently enhances the “personal player base” and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
- Ability to maintain coded book of business given by the casino and manage according to the company’s expectations.
- Effectively utilizes pit personnel (i.e. Shift Managers/Pit Managers/Floor Supervisors) to identify new premium players.
- Develops new premium players by identifying their interests and encouraging a higher number of return trips through the appropriate player events. (Golf tournaments, shows, player parties, etc.)
- Maintains players’ database and monitors players’ visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email and personal invites) in an effort to encourage return visits while developing the business.
- Meets goals and objectives for daily phone calls and letters mailed to current, inactive and prospective high-end players.
- Meets goals and objectives for monthly casino revenue and player development
View full details visit.www.onenterprises.com/careers
Job requirements:
- Must have a minimum of 1 year of experience in a Host position.
- Demonstrates the ability to manage larger book of business than Host level position.
- Demonstrates proven experience in guest relationship management and the keen ability to sell.
- Must be willing to sign an employment contract.
- Excellent verbal and written presentation skills, professional and outgoing demeanor and proven public speaking skills required. High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
- Must be able to work any shift which includes working evenings, weekends/ holidays.
- Must be willing to work both on and off-site special events.
- Must possess computer skills with knowledge of Microsoft Office.
Job Type: Full-time
Pay: $42,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:
Ability to commute/relocate:
- Baltimore, MD 21230: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location