Physical Therapy Coordinator Details

Physical Therapy Coordinator

WESTMED Medical Group - Stamford, CT

Employment Type : Full-Time

The Patient Experience Associate is expected to provide a superb patient experience while maintaining reception and clerical support functions within the Physical Therapy department.

Essential Functions and Job Responsibilities:

• Greet, schedule and escort patients and visitors to the appropriate areas of the clinic.
• Ensure appointment and scheduling practices are followed properly.
• Oversee the collection of required insurance co-payments and documents appropriately.
• Coordinate and maintain patient extended authorizations and updated prescriptions/plans of care to ensure proper treatment and billing procedures.
• Maintain appropriate records for expeditious information retrieval.
• Adhere to all HIPPA regulations regarding patient confidentiality and recordkeeping.
• Oversee incoming phone notes, flags and clinic visitors to ensure accurate, timely, and positive communication, facilitation, and presentation.
• Maintain adequate inventory of front office supplies.
• Set up and maintain office documents (insurance forms, functional questionnaires, etc.) and filing.
• Assist Physical Therapy Director as needed.

Required Qualifications:

• High school graduate or equivalent
• Bilingual Spanish a plus
• Prior medical office/physical therapy experience strongly preferred
• Strong customer service and computer skills
• Excellent communication skills, both written and verbal
• Detailed oriented
• Good time management skills and the ability to multi-task and be flexible to changing priorities
• Team oriented
• Demonstrates respect and regard for the dignity of all patients, family members, staff, and visitors
• Respect and understand the patient’s right to treatment and involvement in treatment decisions
• Appearance appropriate for setting and in compliance with facility policies
• Demonstrates regular and prompt attendance
• Demonstrates awareness and consideration for patients in the reception area

Total Rewards at Westmed Medical Group

Our employees are essential to our mission of being trusted partners in the comprehensive, lifelong care of our patients. In turn, it is essential to Westmed to provide our employees and their families with comprehensive, meaningful total rewards. We provide a valuable suite of benefit, wellness, and compensation programs and resources to support the needs of our employees and their families at various stages of life. In addition, we prioritize modern and safe office environments, state-of-the-art equipment and technology, and employee performance and recognition programs that foster professional and personal development and career growth opportunities.

Here at Westmed, our total rewards include, but are not limited to:

• Benefits on Day 1 - Health and insurance coverage is essential now more than and ever, and we've got you covered as soon as you start employment.

• Complimentary Care at Westmed - FREE copays, visits, eye exams, discounted optical frames, and more for employees and their families when seeing internal Westmed providers.

• Voluntary Benefits - Wide array of supplemental benefits to meet individual needs such as vision, pet insurance, legal, hospital indemnity, accident, critical illness, life insurance, short term and long term disability, FSA, DCA, and other benefit plans.

• Work/Life Balance - Paid time off including PTO, birthday day off, bereavement, holidays, and more so employees can take a break or care for themselves and their family.

• Paid Parental Leave - Paid time off for the birth or adoption of a child to assist with important time away while welcoming the newest addition to your family.

• Retirement Investing - 401(k) plan, safe harbor annual contribution, and more to help you build towards your retirement.

• Financial Wellness - Educational courses, webinars, and coaching to help foster financial literacy.

• Robust Wellness Program - New interactive program that encompasses education, challenges, and rewards for physical, mental, and financial health.

• Perks & Discounts - access to a variety of different discounts for fitness, events, wellness, education courses, and more.

• Beyond Base Pay - referral rewards, annual merit reviews, LPN tuition reimbursement, and performance programs.

Company Overview

Westmed Medical Group is a large, award-winning multi-specialty medical practice, with headquarters in Purchase, NY. It is staffed by a team of over 500 Physicians and Advanced Practice Providers who are dedicated to providing coordinated, efficient and the highest quality of patient care at its 13 locations in Westchester County, NY and Fairfield County, CT. The practice, known for its one-stop-shopping medical experience for patients, uses state-of-the-art systems and has a national reputation for measured healthcare excellence. Westmed offers 60+ medical specialties and currently has over 1,000 employees. Our mission is to be your trusted partner in comprehensive, lifelong care. The foundation for service excellence at Westmed Medical Group starts with the patient experience and focusing on the complete total care of our patients. Westmed is recognized by the National Committee for Quality Assurance as a Level 3 Medical Home, the highest achievable level. Westmed has been one of 480 Medicare Accountable Care Organizations (ACOs) nationwide since 2012, and was ranked a Fortune® 2017 Best Workplaces in Healthcare and in New York State.

Westmed is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Westmed is committed to a long term, sustainable approach for safeguarding our environment to ensure that we are passing along a healthy planet to the next generation. Our company is dedicated to protecting the quality of the environment in which we all share.