PFS Follow-up Rep - Travellers Tower II Southfield, (Full Time) Details

PFS Follow-up Rep - Travellers Tower II Southfield, (Full Time)

R1 RCM Inc. - Southfield, MI

Employment Type : Full-Time

Shift Days: Monday- Friday, Shift Hours : Varies

Transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Follow-Up Representative, Patient Financial Services (PFS) will be responsible for collecting and posting payments for patient accounts. Receives and posts payments to proper accounts.

Responsibilities:

• Prepares statements and reports for credit department.
• Initiates payment plans or collection procedures against responsible party.
• May refer accounts to collection agency.
• Maintains record of collections and status of accounts.
• Manages proactively patient account balances that are large as defined by management discretion and are due from third party payers.
• Investigates and resolves denials on a weekly basis with the objectives of reducing the number of denials in the future.
• Maintains key performance indicators as defined by management discretion.
• Calculates and enters appropriate adjustments to invoices in the portfolios based on insurance reimbursement methodologies, contractual relationships, and coverage.
• Recommends accounts to be written off to appropriate categories if the provider did not meet certain payer guidelines, such as timely capture of charges.
• Performs other duties as assigned.

Required Qualifications:

• High school diploma or GED
• Prior collections experience

Desired Qualifications:

• Bachelors degree

Physical Requirements:

• See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
• Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
• Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 50 lbs.).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

R1 RCM Inc. (“the Company”) is committed to the principles of equal employment opportunity. The Company’s practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is committed to providing a workplace free from harassment based on any of the foregoing protected categories.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.