PBX Agent / Telephone Operator Details

PBX Agent / Telephone Operator

Vail Mountain - Vail, CO

Employment Type : Full-Time

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Join us now and receive an end-of-season bonus of $2/hour for every hour worked!

PBX Agent/ Telephone Operators assist in answering all internal and external calls at the resort and provide extraordinary service to all guests and employees. Operators answer calls in a professional manner, determine the caller’s needs, and direct the call appropriately.

Responsibilities Include (but are not limited to):

• 
  Check in guests at front desk, entering appropriate information into and running necessary reports from computer system.
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Input and follow up with guest requests and engineering issues via work order program; HotSos
• Complete mid-week calls to in-house guests.
• Relay maintenance and housekeeping requests to proper staff members.
• Answer the switchboard in a pleasant and courteous manner within 3 rings and transfer the call to appropriate department or person.
• Check guests out. Run various computer reports (checkouts, guest lists and the like).
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Put keys away and do a key inventory.
• Perform other related clerical tasks.
• Assist in the cleanliness and general maintenance of the front desk and reception area.
• Assist Bell and Valet when appropriate

Qualifications:

• 
  High school diploma or equivalent. -required
• One year housekeeping/laundry experience. -required
• Ability to read, write, and speak English. -required
• Must be able to stand for extended periods of time –required
• Must have a flexible schedule - required
• Previous Lodging/Hospitality/Call Center experience - preferred

The budgeted range starts at $18.50 - $20.00. Actual pay will be adjusted based on experience.

The perks and benefits include

• Free ski passes for employees
• 401(k) retirement plan
• Accrued Sick Time
• Discount lift tickets for friends and family
• Free ski lessons
• Discounted lodging, food (including $5 meals), gear, and mountain shuttles
• Discounted bike haul & golf
• Excellent training & professional development

Seasonal Full Time roles are eligible for the above, plus…

• Critical Illness and Accident plans
• Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
• Free ski passes for dependents
  

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 419068