PAULA DEANS at OWA - Front of the House manager
OWA - Foley, AL
Employment Type : Full-Time
RESTAURANT MANAGER:
Results oriented leader with the desire to achieve success through people, quality and hospitality. Responsible for the overall operation for their location. Key areas of responsibility include team performance, increased sales and profitability, effective cost controls, development, training and retention of staff and Managers.
Primary Responsibilities::- Establishes guest service and satisfaction as a priority through personal example
- Respond to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy before leaving building
- Assist the MP with recruiting, retaining, training and developing an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest
- Help MP executes plan based on guest surveys to improve guests' restaurant experience and increase loyalty
- Assist the MP in achieving targeted budgets, goals and objectives
- Assist the MP in community involvement programs and marketing runs
- Assist the MP to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
- Assist MP in controlling other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
- Manage others work safely by being alert and taking action regarding safety hazards
- Ensure that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.
Requirements::- 2-5 years of Casual Dining, Upscale Casual Dining or Fine Dining Experience
- Strong leader with a positive attitude, enthusiasm and a passion for hospitality
- Excellent communication skills and a strong attention to detail
- Outstanding leadership skills with the ability to effectively communicate, train and develop your team