PATIENT SERVICES SPECIALIST - CENTER FOR AUTISM AND RELATED DISORDERS Details

PATIENT SERVICES SPECIALIST - CENTER FOR AUTISM AND RELATED DISORDERS

Kennedy Krieger Institute - Baltimore, MD

Employment Type : Full-Time

Overview: the Patient Services Specialist I will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.Responsibilities:

• Greet clients and visitors, and alert clinical staff of client’s arrival.
• Accurately complete the patient registration/check-in and check-out process by obtaining required client information to include but not limited to new and/or updates to expired consents and financial documentation. Perform regular audits and monitor existing documentation.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate.
• Accurately gather follow-up appointments information.
• Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed.
• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider.
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
• Assist with the training Patient Service Specialist Is and provide regular support to Care Center team.

• Must successfully complete and maintain appropriate certification and fluency with appropriate computer systems (i.e., EPIC) according to the timeline established by the clinic/program/department.

• High School Diploma or GED required.
• AA degree in human services related field, healthcare administration, business or specialized vocational training preferred.

• 0 - 2 years of related experience required.
• Front desk, secretarial/clerical, customer service experience preferred.