Patient Services Representative Details

Patient Services Representative

Aspen Dental - Towson, MD

Employment Type : Full-Time

Position Summary: Patient Service Representatives (PSR) play a vital role at Aspen Dental-branded practices. PSR's are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. Commitment to continuous development and promoting from within means your career path is limitless. We're on a mission to give America a healthy mouth. PSR’s who join an Aspen practice work for a licensed dentist and live that mission every day by supporting the non-clinical needs of your practice's patients and dental professionals. Not only can you maximize your career potential, but you can make a real difference in the lives of patients.
About Aspen Dental-branded practices Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.Responsibilities:

• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Various office duties as assigned by Office Manager.
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post payments and record receipts.
• Balance nightly deposits and complete credit card processing.

Minimum Education and Experience:

• High School Diploma or equivalent.
• Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred.
• Self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills to effectively handle multiple tasks.
• Flexibility to support change, with varying schedules as necessary.
• Possess excellent interpersonal communication skills.
• Resume must demonstrate stable employment history.

Proof of COVID vaccination necessary for employment as a healthcare worker in states with vaccination mandates.