Patient Service Representative - Podiatry Office Details

Patient Service Representative - Podiatry Office

Summit Medical Group - Wayne, NJ

Employment Type : Full-Time

Summit Medical Group is hiring for a full time Patient Service Representative to join our Podiatry team! This role will be based in the Wayne, NJ office but will also work in the Montclair, NJ office.

This is a great time to join our growing organization! We offer great benefits, generous Paid Time Off, tuition reimbursement and annual bonus for our full time employees!

Essential Job functions:

· Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

· Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

· Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

· Informs patients of delay in physician schedules, assists with patient comfort while delayed.

· Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

· Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

· Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.

· Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.

· Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.

· Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.

· Completes referrals according to departmental guidelines and properly enters into the appropriate system.

· Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job functions:

· Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

· Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.

· Demonstrates the ability to adequately follow downtime procedures.

· Other job duties as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Bonus pay

Work Location:

• One location

Work Location: One location