Employment Type : Full-Time
The Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers. The Medical Assistant is also responsible for compliance with all OSHA/CLIA and HIPAA regulations, and ensuring completion of all duties vital to business operations. The Medical Assistant is a highly visible position that is always responsible for creating a positive impression with patients, family members, and other visitors to the office. DUTIES AND RESPONSIBILITIES: POSITION DUTIES - ESSENTIAL FUNCTIONS ACCOUNTABILITY TOOLS FREQUENCY 360-degree evaluations Ongoing REACH training Ongoing Chart and EMR Documentation Each Patient Chart and EMR Documentation Each Patient Patient, Provider, and Coordinator/ Manager feedback Ongoing Patient and Provider feedback Ongoing Patient and Provider feedback Ongoing Patient and Provider feedback Ongoing Chart and EMR Documentation Each Patient Patient and Provider feedback Ongoing Patient and Provider feedback Ongoing Accurate and complete chart As Needed Rooms Stocked As Needed Cleanliness of Rooms As Needed Sterilization Log Daily or As Needed Compliance Log At all Times Compliance Log At all Times Patient Feedback Daily Patient, Provider and Pharmacy feedback Ongoing Patient and Provider feedback Ongoing Manager Input As Needed Accurate and Complete Chart Daily Follow up with Requests As Needed Compliance with Scribe Policy As Needed Coordinator and Manager Feedback Daily ORGANIZATIONAL RELATIONSHIPS: Job titles of persons reporting to this position, if any: N/A Number of employees supervised: N/A FINANCIAL IMPACT AND RESPONSIBILITIES: The Medical Assistant is accountable for activities that support meeting St. Elizabeth Physicians’ financial goals and objectives. EDUCATION: Minimum: H.S. Diploma/GED Required: Graduate of accredited medical assisting school or equivalent experience YEARS OF EXPERIENCE: 6 months to 1 year experience preferred. REQUIRED SKILLS AND KNOWLEDGE: OTHER REQUIRED SKILLS AND KNOWLEDGE: N/A LICENSES AND CERTIFICATIONS: An approved credential, such as the CCMA, CMA, or RMA, is required prior to or within 90 days of employment. ARMA certificate for medical assisting. Please check the activities that apply to this position and their level of frequency. (4 = Very Frequent) ACTIVITY 1 2 3 4 ACTIVITY 1 2 3 4 ACTIVITY 1 2 3 4 Walking X Reaching X Hearing X Sitting X Manual Dexterity X Normal Conversation X Pushing X Use of Hands X Other Sounds X Pulling X Talking X Vision X Climbing X Lifting X Acuity, Near X Stooping X Over 50 lbs. X Acuity, Far X Kneeling X Under 50 lbs. X Color Vision X Standing X Other* Mental Requirement Working Conditions Performs duties willingly and with initiative; shares necessary information so co-workers can do the same. Cooperates with other hospital departments and work groups. Briefly describe the environmental working conditions of this position: This position functions in a normal office environment (little exposure to excessive noise, dust, and temperature). Local travel required between work locations. The routine duties of this position involve the low potential for exposure to blood borne pathogens and other potentially infectious materials, and has a low risk for exposure to Tuberculosis.
1. Understand and uphold SEP’s Mission, Vision, and Values.
2. Comply with all applicable laws and regulations.
3. Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients’ chart.
4. Document the appropriate patient history in patients’ chart.
5. Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart
6. Prepare the patient for the exam
7. Assist the provider(s) during the examination.
8. Perform nursing procedures under the supervision of the providers.
9. Provide instructions to patient under direction of the provider(s).
10. Collecting/preparing laboratory specimens and performing basic laboratory tests.
11. Preparing and administering medications as directed by the provider.
12. Ensure all information is complete and accurate in-patient chart.
13. Ensure completion of all forms vital to the revenue cycle (i.e. verification/clarification of orders, waivers for non-covered services, encounter form)
14. Maintain adequate level of supplies in exam rooms and workstation.
15. Clean and disinfect exam rooms.
16. Perform cleaning, maintenance, and/or sterilization of equipment and instruments. Report malfunction of equipment to appropriate supervisor.
17. OSHA, CLIA and HIPAA compliance.
18. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
19. Assist with completion of patient requests.
20. Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.
21. Triage and process messages from patients and front office staff to providers.
22. Completion of referral process/outpatient test scheduling, and precertification.
23. Timely and accurate filing/distribution of all patient information.
24. Interact with Central Billing Office as needed to resolve patient issues.
25. If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.
26. Other duties as assigned by the Clinical Coordinator or Practice Manager.
PHYSICAL DEMANDS BY POSITION