Patient Service Associate Details

Patient Service Associate

PhysicianOne Urgent Care - Southbury, CT

Employment Type : Full-Time

Come work for one of the fastest-growing Urgent Care companies in the Northeast, PhysicianOne Urgent Care. Founded in 2008, PhysicianOne Urgent Care was the first in the region to be accredited and certified by the Urgent Care Association. PhysicianOne Urgent Care is proud to be an Affiliate of Yale-New Haven Health in Connecticut and New York and partnered with Wellforce/Tufts Medical Center in Massachusetts. We currently operate a network of twenty-three Urgent Care centers in Connecticut, New York, and Massachusetts. We are a hard-working team that is relentless in building a great company focused on patients, culture, and performance.
PhysicianOne Urgent Care is dedicated to providing compassionate, award-winning, quality, convenient, and timely medical care to local communities in both a cost-effective and caring manner.
We are currently seeking well-qualified talent to join our PhysicianOne team. The schedule entails weekday shifts (9-5pm), and some holidays (9-5pm). Comfortable working in an Urgent Care or similar fast-paced environment.
RESPONSIBILITIES SUMMARY: Answering phones, receiving patients and visitors, signing in and out patients, verifying insurance and workers comp information, collecting co-pays, deductibles, co-insurances, manages patient charts, and general filing and clerical duties. Performs other clerical and administrative tasks as required. Act as site liaison between clinic and management.
DUTIES OF THE POSITION:
Telephone and Front Desk Reception

• Uses appropriate and professional behavior with all patients and all incoming calls
• Answers questions and gives information directly or via the telephone within the limits of knowledge and medical practice policies
• Directs calls to appropriate personnel
• Takes and relays messages
• Ability to troubleshoot computer, scanner and printer issues
• Manages multiple phone lines simultaneously
• Maintains strictest confidentiality

Patient sign in and Verifying Payment Information

• Takes demographic, insurance information and inputs patient appointments into the computer
• Registers patient into computer system
• Verifies insurance, if workers comp case gets authorization to treat and claim number
• Create and manage patient charts following office protocol
• Ensure that all patients have a known mechanism to pay their bills
• Billing company to update and correct entered data

Patient and Visitor Contact

• Greets patients and office visitors in a pleasant and professional manner
• Obtains relevant medical and demographic information at window

Administrative Support

• Counts and balances “cash box” money at the end of the day
• Collect fees, issue receipts, and counsel patients concerning their accounts when necessary
• Respond to requests for copies of patient records according to office policy
• Faxes documents as needed
• Ensures there are adequate registration/HIPAA forms prepared and available

Charts Management

• Create and manage patient charts according to office policy
• Retrieve and file medical records, letters, reports, and miscellaneous items as requested as per office policy

Miscellaneous Duties

• Responsible for maintaining a clean, organized and welcoming waiting room during business hours
• Ensures the waiting room is clean and organized and ready for the next business day to include but not limited to; wiping down the toys and the chalkboard, purging old out dated magazines and straightening the chairs

POSITION REQUIREMENTS:

• Knowledge of medical terminology, insurance and worker’s comp billing information
• Skill in obtaining and maintaining accurate records in all aspects of medical office
• Ability to communicate clearly and show patience with patients
• Ability to initiate and complete tasks related to job duties without direct request of supervisor
• Ability to work well with others and be willing to help when needed
• Maintains strictest confidentiality of patient information and office business practices
• Ability to multi-task with phones, patients and other responsibilities

Requirements
Covid-19 & Seasonal Influenza Vaccinations required as this is an essential part of the role.

Job Type: Full-time