Patient Rep Liaison Details

Patient Rep Liaison

CarePoint Health Management Associates - Jersey City, NJ

Employment Type : Full-Time

Overview: CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.Responsibilities: The Patient Rep Liaison is responsible for quick registration upon patients arrival to the Emergency Department in a friendly, accurate, and timely manner. Enters the patient's name, date of birth and chief complaint in the electronic medical record (EMR). The Patient Rep Liaison is responsible for greeter functions, patient safety and compliance, and patient experience/customer service. Must be able to quickly recognize patient condition changes using across the room observation. Professionally communicates in all aspects of role, including phone etiquette. Maintains current knowledge of the ED protocols. Reports changes in patient condition to the Triage RN.Qualifications:

• High School Diploma or equivalent required.
• 1-2 years of medical experience, with previous hospital or physician office experience preferred.
• Must be able to accurately enter data.
• Knowledge of some medical terminology required.
• Proficient in MS Excel, Word, and Outlook.
• Bilingual proficiency in Spanish preferred.
• Excellent analytical, communication and interpersonal skills required.