Patient Registration Representative Details

Patient Registration Representative

North Carolina Specialty Hospital - Durham, NC

Employment Type : Full-Time

NC Specialty Hospital is currently seeking a full time Admitting Associate for weekday shifts and occasional weekends.

Job Summary:
Under the supervision of the Medical Records Director, this position greets patients and family members promptly and courteously as patients arrive at the hospital. This position requires answering the telephone, providing requested information, taking messages, or directing the caller to the appropriate personnel. The Admitting Associate will provide the interpretation of forms to be signed upon admission, including patient rights and living will questions, which will need to reviewed for completeness, accuracy, and appropriate signatures. The Admitting Associate will collect deposits and/or co-pays according to established guidelines. The associate will need to practices caution and use good judgment in relaying messages and giving information to patients, families, and visitors.

Skills & Abilities:

• Able to work independently and meet established deadlines.
• Able to make sound reasonable decisions
• Organized
• Able to concentrate on many simultaneous detailed requests
• Demonstrates accountability, professionalism, openness; is receptive to change, and exhibits creativity and innovation
• Able to identify and calmly handle inherently stressful situations with tact
• Able to develop excellent working relationships with patients, patient’s family members, physicians, and hospital staff
• Seeks guidance, direction and assistance when needed
• Able to be flexible and take on new responsibilities
• Effective communication skills; both orally and written.
• Able to work with others within a team to ensure quality patient care
• Strong critical thinking skills

Training & Education:

• High school diploma or equivalent
• Previous experience with customer service in a healthcare setting is required
• 1 year of experience with insurance benefit knowledge preferred

Compensation:

• Hourly rate to be determined depending on experience
• Position includes company benefits such as health, dental, vision, 401K and other fringe benefits. Details to be discussed upon interview.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Mandatory staff vaccinations, face masks, social distancing, patient testing, visitor restrictions, terminal cleaning.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service in a healthcare setting: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location