Patient Placement Specialist - Day Shift
Employment Type : Full-Time
Overview: The Patient Placement Specialist will coordinate inpatient admissions and transfers to ensure smooth flow for the patient, staff and units. They will enter demographic patient information into the electronic health record, as well as transfers and discharges in a timely and accurate manner. They will facilitate communication, admission and consultation aspects for physicians while answering phone lines dedicated to physicians accessing M Health Fairview services. They will assist all callers with the highest quality of customer service while facilitating multiple calls simultaneously.
Shift: Day
56 hours every two weeks
Pay Rate: Starting at $19.00
Responsibilities/Job Description:Receives Incoming Admissions:- Answers direct emergency admission line for M Health Fairview, collects and enters needed information into Epic, organizing and prioritizing as appropriate. Utilizes critical thinking skills for best outcome.
- Coordinates emergency inpatient admissions to acute care units from external sources.
- Coordinates same day inpatient admissions to acute care units from internal and external sources.
- Coordinates internal and external physician-to-physician phone consultations.
- Conferences RN Patient Placement, accepting physician, and sending physician to collect appropriate data, and under the direction of the Patient Placement Manager, appropriately places the patient on the correct floor according to clinical service or acuity.
- Communicates admissions to patient care units and to referring site.
Facilitates Scheduled Inpatient Admissions:- Accurately gathers relevant patient demographic and clinical information to facilitate scheduled inpatient admissions to appropriate unit based on established clinical protocols.
- Enters data into Epic to alert financial reps and units of upcoming admissions.
Coordinates Transfers and Discharges:- Coordinates internal unit-to-unit transfers, hospital to hospital transfers and discharges.
- Assists unit staff with environmental service requests and entries into Epic system including admissions, unit to unit transfers, updates and discharges in a timely and accurate manner.
Facilitates Inpatient Consultations:- Facilitates communication, admission and consultation aspects for physicians.
- Exhibits ability to multitask, prioritize, organize, critically think and make decisions.
Organization Expectations, as Applicable:
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
- Partners with patient care giver in care/decision making.
- Communicates in a respective manner.
- Ensures a safe, secure environment.
- Individualizes plan of care to meet patient needs.
- Modifies clinical interventions based on population served.
- Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements
- Completes all required learning relevant to the role
- Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
- Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
Qualifications:Required
EducationExperience- 1-2 years in a customer service setting
Preferred
EducationExperience- Patient placement experience in a fast-paced call center environment.
Additional Requirements:
Able to sit for extended periods of time, perform repetitive motion of wrists, hands and fingers, auditory and acuity to utilize telephone system, visual acuity to read and able to read, write, speak and understand English.
Strong computers skills and typing skills required. Must have excellent interpersonal, organizational, decision making, multi-tasking and verbal/written communication skills. Must be able to effectively deal with stres