Employment Type : Full-Time
Inspire health. Serve with compassion. Be the difference. Job Summary Accountabilities Responds to calls from staff and patients to serve as a liaison between clinical/non-clinical team members and patients/families to facilitate two-way communication, support, and information. Facilitates communication for families with the medical team; provides necessary information and comfort measures. Completes patient rounding with a continual focus on the patient experience and documents rounding as defined by the department. May serve as the initial point of contact when responding to concerns. Team member seeks resolution as part of real time service recovery. C ollaborates with patients, families, and team members regarding best practices to improve patient safety and quality measures. Advocates for patients in a positive manner within the healthcare team. Promotes positive customer relations and serves as a model for customer service by modelling exemplary Customer Service and professionalism. A ssists with locating patient belongings by following up with team members and updating the patient as needed. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, director or executive. Minimum Requirements Associate's degree in a related field. 2 years of clinical experience with at least one year in a hospital setting. Required Certifications, Registries, Licenses None. Optional In lieu of an Associate's degree will accept High School Diploma or GED and 3 years of related experience within a hospital setting. Other Required Skills and Experience NA Work Shift Location Facility Department Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.