Patient Care and Front Desk Coordinator Details

Patient Care and Front Desk Coordinator

Elite Sports Performance & Physical Therapy - Foxborough, MA

Employment Type : Full-Time

Elite Sports Performance & Physical Therapy in Foxboro, MA is seeking a motivated, detailed-oriented, and well-organized professional to join the team of our established and growing company. With two locations in Foxboro and Stoughton, MA, we specialize in orthopedic/sports physical therapy and sports performance training services. We believe the role of our patient care/front desk team is among the most important in our company. We are looking for a positive, enthusiastic individual to provide administrative support to our clinical staff of Physical Therapists and Sports Performance Coaches as part of our Patient Care/Admin team. The ideal candidate is customer service-oriented and committed to helping us provide the very best in customer service to our patients and training clients from first contact through their entire experience at Elite. This position is full-time (35 - 40 hours per week) and includes a comprehensive benefits package, including health, dental and vision insurance benefits, paid-time-off, and a retirement savings program with employer matching program. We are continuing to grow and offer good potential for career growth for motivated and talented staff who are interested in growing with us! Responsibilities for this position include, but are not limited to:

• Effectively providing phone and in-person reception duties
• Ensuring all physical therapy patients and training clients are greeted cordially and timely
• Scheduling appointments and managing schedules of our PT and Sports Performance teams
• Verifying insurance benefits and patient demographic information
• Obtaining insurance referral and authorizations from third-party payers
• Collecting, processing and applying payments to patient and client accounts
• Entering patient and insurance company data into EMR system and running reports as assigned
• Maintaining patient confidentiality and adhering to HIPAA regulations at all times
• Maintaining clean, organized and presentable office areas
• Answering questions and assisting in the scheduling and sales process for Sports Performance clients
• Ability to work flexible hours, including at least two evening shifts per week (until 8:00 PM)
• This position will be based in Foxboro, but the flexibility to work occasionally in our Stoughton location is a plus!
• Other administrative duties as assigned.

Qualifications:

• Previous experience in a medical or healthcare office setting preferred
• Strong written and verbal communication skills
• Demonstrated ability to work independently, with limited supervision and troubleshoot issues, as needed
• Ability to multi-task effectively in a fast-paced environment
• Strong computer skills and experience with Microsoft Office Suite and G-Suite
• Experience working with EMR systems
• Cooperative and team-oriented
• Reliable and dependable
• Highly organized with excellent attention to detail

Founded in 2001, Elite Sports Performance & Physical Therapy has been providing top-level sports performance training, fitness programming, and orthopedic/sports physical therapy in our region for over 20 years. Visit us at www.EliteFitCenter.com to learn more about Elite and the services we have to offer!