Catholic Health Services of Long Island (CHS) is an integrated health care delivery system with some of the region's finest health and human services agencies. CHS includes six hospitals, three skilled nursing facilities, a regional home nursing service, hospice and a multiservice, community-based agency for persons with special needs. Under the sponsorship of the Diocese of Rockville Centre, CHS serves hundreds of thousands of Long Islanders each year, providing care that extends from the beginning of life to helping people live their final years in comfort, grace and dignity.
Position Summary:
Under the direction of the Physician Revenue Realization Manager, Office supervisor of Front Desk is responsible to deliver excellent customer service to patients while obtaining insurance information, authorizations, and charge entry at the Arrhythmia center.
Responsibilities:
- Responsible to open the office for business daily at 5:30 am
- Assist in staff training
- Assisting in developing and implementing new policies and procedures.
- Charge Reconciliation to office schedule
- Accountable for Point of Service Cash Collection and Cash Reconciliation and report both to Physician
- Responsible for release of information to insurance carriers for chart reviews/audits
- Organize workflow of CHS staff in the office (total of three including this position)
- Reports the time and attendance of herself and the two other CHS staff members to Manager of Physician Revenue Realization
- Reconcile Medicomp invoice with ADS system and prepare check request from Karen Levine for all physicians and then report the amount to management
- Oversee revenue cycle functions to include: charge entry, insurance authorizations, point of service collections, preparation of encounter forms
- Speak to new patients regarding insurance verification and physician participation prior to appointment being scheduled.
- Collect copayment and/or previous balance
- Prepare and update encounter form for Physician with patient arrival form
- Prepare and copy physician books for billing and forward to Melville
- Obtain insurance authorizations for office testing
- Prepare and reconcile bank deposit daily and deliver to Hospital Cashier
- Enter patient demographics including insurance information into current billing system (ADS)
- Enter office charges
- Prepare medical records for insurance audits which includes reviewing documentation and copying
- Responsible for ordering supplies
- Perform other duties as required
Requirements and Qualifications:
- High School diploma or equivalent required
- Must have two years experience in a Physician's office setting
- Reasonable accommodation will be made to enable individuals with disabilities to perform the essential physical demands.
- Effectively coordinate daily workflows and motivate and monitor staff
- Ability to communicate need for assistance to Manager
- Ability to communicate effectively with patients, physicians, and insurance carriers
- Strong customer service background
- Knowledge of CPT and ICD codes
- Ability to navigate insurance carrier website
- Establishes and demonstrates competency in physician billing software
At Catholic Health Services of Long Island your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.