Patient Account Rep III Details

Patient Account Rep III

MercyOne Central Iowa Clinics - Des Moines, IA

Employment Type : Full-Time

Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities

• Ability to utilize high level thinking and problem solving to bring complex accounts to resolution.
• Maintain an expert working knowledge of rules and regulations for team workflow.
• Provide new and recurring training to Billing staff.
• Assist staff with questions.
• Work includes cross coverage in other areas of department as needed.
• Participates in performance improvement projects and activities as needed.
• Work includes all other miscellaneous office duties/projects as assigned.
• Work hours may vary throughout the month/year as required based on scope of the position.

• High school diploma or GED required.
• Two years experience in a physician billing office or central billing office is required
• Working knowledge of CPT, ICD.9, HCFA 1500, and explanation of benefits required.
• Successful completion of a medical terminology class preferred.
• Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers.