Overview:JOB SUMMARY
The Access Center Partner I is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards.
JOB RESPONSIBILITIES
- Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
- Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
- Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
- Regularly monitor guided schedule documents to ensure up to date scheduling compliance
- Determine appropriate physicians for all non-directed referrals
- Reschedule patients using proper functions
- Field non-clinical patient questions or transfer to appropriate clinical parties
- Set patient’s expectations for their visit ensuring an excellent patient experience
- Call patients to reschedule appointment when clinic is cancelled
- Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
- Treat all matters confidentially concerning patient information according to HIPAA guidelines.
- Adhere to group productivity and quality metrics
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School Diploma or Equivalent required
- Excellent customer service skills required
- Two years of scheduling in a multi-specialty clinic, preferred
KNOWLEDGE, SKILLS, & ABILITIES
- Successful completion of all required training
- Must be dependable, professional and a team player
- Excellent organizational and communications skills and ability to work independently
- Ability to adhere to deadlines
- Seeking energetic, motivated candidates
WORKING CONDITIONS
- Call center/office environment with regular sitting at a desk with the use of a computer and telephone
JOB REQUIREMENTS
- Candidates upon hire will complete an electronic I-9 verification
- Only those candidates whose experience best meets our requirements will be contacted
- University of Louisville Physicians is an Equal Opportunity Employer
- Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy