Patient Access Coordinator - Imaging & Procedure Suite (Regular Full-Time)
Employment Type : Full-Time
Overview: The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patient Access Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other SCCA departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
Responsibilities:- Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
- Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
- Assembles and distributes appropriate paperwork to patients and clinical staff.
- Triage questions and concerns from callers and forward to appropriate staff or department as needed.
- Schedules all patient appointments related to treatment within the SCCA as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
- Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
- Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
- Manages and prioritizes scheduling requests.
- Recognizes emergency situations and initiates correct code procedures.
- Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
- Assists with the training of new staff
Qualifications:Required:
High School graduate or equivalent- One year of customer service experience
- Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
- Ability to work in a high pressure, time-sensitive, and complex health care environment.
- Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
- Active listening skills.
- Ability to build relationships while maintaining appropriate boundaries.
- Coping skills.
- Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
- Ability to use a mouse, navigate computer programs, and use email in a business setting.
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
- Ability to identify and triage issues appropriately.
- Attention to detail to ensure scheduling accuracy.
Preferred:
Bachelor's degree (BA or BS)- Previous medical office/hospital experience coordinating physician appointment and patient services
- Familiarity with medical terminology
- Bilingual skills
- Prior experience utilizing an electronic medical record system and/or an automated scheduling system
SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities. Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.Our Commitment to Diversity: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.