Patch Management Analyst (Server) Details

Patch Management Analyst (Server)

NW Natural - Sherwood, OR

Employment Type : Full-Time

Non-Union Position
IS Infrastructure; Portland, Oregon (US-OR)
Hybrid schedule available for Oregon & Washington residents.
Regular FT
Posting # 3702

The Role:
As a Patch Management Analyst, you will deploy software updates, monitor deployments, and remediate patching activity for end-user computers (desktops). You will also assist in maintaining update collections by completing moves, adds, and changes as needed. Attention to detail, the ability to comprehend technical release notes, and creating patching activity reports is required.
In addition to ensuring the fingerprints of our Core Values are in everything we do, the Patch Management Analyst is expected to embody the IT&S department’s four cultural pillars…

Accountability & Integrity
We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.
Customer Focus
We understand our customers’ needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met.
Growth & Learning
We embrace new technology and skills to better meet the company’s needs. Our passion for new technology keeps us ahead of future opportunities for the business.
Respect
We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration Day to Day:

Responsibilities
Assist in testing and pilot software deployments to include post-deployment issue resolution.
Review software patch release notes for compatibility and installation processes.
Complete patch management agent installs and resolves issues with non-functioning agents.
Assist with developing maintenance windows that meet the requirements for patch cadence while reducing impact to normal business operations.
Schedule maintenance windows for internal and client deployments, following all change management processes.
Create pre- and post-patch reports and present results to stakeholders.

Operational Management

Create knowledge articles to document software patch deployment and remediation tasks.
Work with software patch distribution vendors to resolve complex technical issues.
Complete emergency (zero day) patch deployments.
Complete moves, adds, and changes for maintenance collections and deployments.
Monitor and remediate patching activity across a range of maintenance schedules.
Manage and ensure effectiveness of security solutions, including firmware upgrades, anti-virus solutions, and software patches.
Establish and maintain regular written and in-person communications regarding pertinent Patch Management activities.
Perform routine audits of patching activity to confirm all updates are being applied and reported correctly.
Participate in routine audits to record patch levels and create reports to meet compliance. Come on your first day with:

Formal Education & Certification
College diploma or university degree in the field of computer science and/or 4+ years equivalent work experience.

The following certifications are highly desired:
ITIL Foundation
MCSA
CCNA

Knowledge & Experience
2+ years, experience with software distribution programs (System Center Configuration Manager, InTune, etc.)
2+ years, experience with server/desktop operating systems and applications (Windows Server 2012-2019, Windows 10, Active Directory, SQL, Microsoft Office, Linux)
2+ years, experience troubleshooting server and network configuration issues.
2+ years' experience with infrastructure monitoring and alerting tools.
Additional years’ experience required in all functions for a level 3 candidate.
Knowledge of current protocols and standards, including TCP/IP.
Understanding of orchestration and automation methodologies pertaining to the specific needs of a managed services provider.
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
Experience in a Managed Services environment is a plus.
Experience in Public Cloud architectures (Azure) are a plus.

Personal Attributes
Good understanding of the organization's goals and objectives.
Strong interpersonal, written, and oral communication skills.
Able to conduct research into Patch Management issues and products as required.
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to present ideas in a user-friendly language.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.
Proficient documentation & technical writing skills.
Passionate about providing a high quality of service and believes in relentless customer satisfaction.
Promote a strong work ethic with the ability to meet commitments & deadlines.
Ability to maintain ownership & independence in a fast-paced high-volume environment.
Ability to maintain a sense of professionalism & urgency in all customer communications.

Work Conditions

Shifts to include evenings, nights, and weekends

What we offer:
Work Life Balance -
Up to 21 Vacation Sick Time Days
11 paid holiday which includes 3 floating holidays.
Flexible work arrangements
3 weeks paid parental leave
1500 Sq foot exercise facility, onsite yoga classes, massage, and secure bike room.

Financial -
Meaningful Annual Incentive Bonus Opportunity in addition to base salary
Generous 401K company contribution and match.
15% Discount on ESPP
Up to $5250 a year in tuition reimbursement

Discounts -
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TRI Met Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless

Base salary range: $77,900.00 - $107,850.00 (level 2) or $97,800.00 - $135,350.00 (level 3) per year, depending on qualifications
Annual Target Incentive: Level 2 , 9.5% target
Level 3, 12.0% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

https://www.nwnatural.com/about-us/the-company/careers

Deadline: 1/18/22

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, sexual orientation, gender identity, veteran status, disability or any federal, state or locally protected class.

We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. Pre-employment drug tests are part of the hiring process and apply to all positions.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.