Partner Operations Analyst Details

Partner Operations Analyst

Domo - California

Employment Type : Full-Time

We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision-maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.

Position Summary

At Domo, we leverage partners to help sell our software and provide implementation services post-sale. This enables us to rapidly grow and scale our business. A Partner Operations Analyst (POA) is a keystone in ensuring a seamless partner delivery experience by serving as the interface between partners and internal Domo teams (Sales, CS, Product, Support, etc.). A POA oversees the critical daily functions that drive a partner's success from partner assignment through project sign-off. Domo needs POA's who have experience managing SaaS based partner operations. A successful candidate will have demonstrated innovation, creativity, insight, attention to detail, initiative, and good judgment.

Key Responsibilities

• Oversee assignment of projects involving partners; outsource and co-delivery;
• Use data and automation to manage a portfolio of projects in strategic and efficient ways;
• Develop relationships across Domo teams as a means of connecting partners to solutions that will enhance project delivery;
• Develop process and standardization around delivery to drive consistent, predictable, and repeatable success across internal and external delivery teams;
• Collaborate across teams to curate best practices and provide enablement to internal and external teams;
• Oversee approval of Purchase Orders, invoices, project hour reconciliation, and Statement of Work generation.

Job Requirements

• Minimum Bachelor's degree in Business or another relevant field;
• Ability to work independently and manage multiple task assignments concurrently;
• Demonstrated strong organizational skills around creating, documenting, and managing complex processes;
• Strong written and verbal communication skills;
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment;
• Working knowledge of specialized BI tools and solution providers is a plus;
• Experience in Docusign, Salesforce, and Coupa software is a plus.

Domo is an equal opportunity employer.