We are building a platform that will transform the landscape of healthcare by simplifying transactions to free providers up to focus on what matters and improve the lives of patients. We’ve had great success in our mission to free up people to do the work that matters and we need driven, curious and humble individuals to help us continue to advance this mission!
As a Partner Implementation Specialist you will build and maintain strategic business relationships with enterprise partners, exceeding expectations through communication, analytics/reporting, training and, strategic planning.
In this role you will:
- Act as the primary partner contact throughout the partner implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
- Serve as the subject matter expert and advocate for the Myndshft platform; ensure set up is consistent with the partners’ needs and expectations
- Develop processes and tools that will enable visibility and tracking of progress around onboarding, rollout, and initial partner performance, particularly for complex, time-consuming partner onboarding projects
- Work in coordination with non-partner facing Implementation team members to ensure successful implementation
- Conduct telephone/web-based and/or face-face training sessions with new users
- Work closely with our Sales team to ensure partner expectations are being met; provide technical expertise to support the Sales team when needed
- Seamlessly transition new partners to ongoing Partner Success Support resources upon successful implementation
Requirements
- 2+ years experience in a client/partner-facing position performing software implementations
- Demonstrated proficiency with Google Suite work platform and web tools for conferencing and training
- Strong communications and interpersonal skills
- Demonstrated organizational and time management skills
- Ability to manage project completion with tight deadlines
- Ability to work efficiently and effectively on project teams
- Passionate about doing technology implementations
- Expertise in articulating ideas and building relationships
- High-energy, hard worker who sees things through
Benefits
- Competitive salary that correlates with your ability to contribute
- Generous vacation + sick time allotment
- 4 hours/ month paid community service time
- Equity incentive plan
- Medical, Dental, & Vision, GTL, STD, LTD Insurance with employer contribution
- 401k + Employer Match
- Fun office perks including snack bar, dog-friendly environment, recreation room, modern layout, and indoor/ outdoor transitional space
- Flexible work from home / remote work options
- Friday brown bag lunch & learns
- Standing/ sitting height-adjustable desks