Part to Full Time Receptionist Details

West Berkeley Wellness - Kensington, CA

Employment Type : Full-Time

Please read entire listing before applying! Applications without a cover letter will not be reviewed.

Our beautiful clinic is looking to fill a position for our lead receptionist! Work along side a team of amazing acupuncturists and functional medicine practitioners who provide quality care to the bay area! West Berkeley Wellness, soon to be Natura Acupuncture and Integrative health offers Chinese medicine, anti-aging and facial rejuvenation treatments and functional medicine services. We aim to be accessible to the community by accepting 14 different insurance companies as well as offering a semi-community setting auricular acupuncture clinic at a low cost.

Our mother clinic West Berkeley Wellness has been a beloved acupuncture clinic in Berkeley for over a decade, and is getting a new life and a new name at 396 Colusa Ave Kensington, CA 94707 starting in December.

To learn more about us take a look at our website, www.westberkeleywellness.com!

Job Responsibilities range from, but are not limited to:

  • Create a sense of warmth and professionalism for our patients
  • Patient communication in person, via phone and email
  • Prepping and stocking treatment rooms
  • Handling worker's compensation claims and charting
  • Check deposits and recording
  • Scheduling patients, selling herbs and other retail products
  • Ordering and stocking of retail products and clinic supplies, inventory tracking
  • General office upkeep, tending plants, resolving maintenance needs
  • Patient follow up, sending superbills
  • Attending skin care trainings 4 times per year
  • Optional: Attending herbal trainings
  • Help creating newsletters, marketing materials, educational materials
  • Filing, help with organization of office
  • And hopefully you will be able to take on some responsibilities around medical billing!

You:

The office assistant/receptionist will report to Office Manager and Business Owner, and will support our team of practitioners.

The most important skills you should possess an impeccable attention to detail and a strong work ethic. The position requires juggling many patients, daily tasks and long term projects in a very independent and self organized way, as you are the only admin person in the clinic to support the practitioners during your shifts. You are resourceful, reliable, focused, dedicated, love problem solving and take initiative to ask questions and find solutions as you will be running the show with day to day tasks! Of course, you are passionate about holistic health and LOVE helping people!

Proficiency with common computer programs such as Google Docs, Microsoft Office, Internet research, emailing, spreadsheets and knowledge of Mac computers is a must.

Preferred prior experience:

  • medical billing/charting/superbills
  • creating email newsletters via Mailchimp
  • scheduling appointments, and EHR systems like drcrhono or Jane App
  • social media/marketing
  • retail, customer service, or wellness/healthcare
  • bilingual English/Spanish is a plus though not required

The position:

The position begins part time with the ability to move to full time, with Saturday, Monday and Thursday off. Shifts are from 10am to 5 with an unpaid 30 minute lunch.

Clinic is normally open 7 days per week and we aim to reopen on Mondays and Thursdays soon, so you ideally have some flexibility in your availability or are excited about working with us to find the perfect schedule if we hire another receptionist! Pay for initial training period, 30-60 days depending on learning speed, is $15.60/hr, and goes up to $16 once you have a hang of the daily tasks. Once proficiency is demonstrated and you are excelling in the role, we are happy for your rate to grow with you, as your performance and responsibilities grow! Our owner, Jane, offers free treatments for staff members for her acupuncture and functional medicine treatments, and our team gets 30% off all our retail products including herbs and skin care!

We love building deeper relationships with our team and are looking for a long-term commitment, with a year at the minimum, but ideally 2-3 years.

If you think you are a good fit to join our team, please send us:

  • a cover letter letting us know why you would be the perfect addition
  • 3 professional references
  • along with your resume!

Unfortunately, we can't accept applications with out a cover letter as we want to get to know you more than a resume can do alone! If we resonate with your cover letter we will give you a call to set up a phone interview, and the final step will be an in person interview.

We look forward to meeting you!

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Weekends

COVID-19 considerations:
Limited patients in the clinic/no waiting room currently, masks required for staff and patients, surfaces sanitized after contact, hand sanitizer provided, forehead temp taken before entry, screening questionnaire prior to every visit, +more (see site)

Experience:

  • Google Docs, email, computer basics: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Medical billing: 1 year (Preferred)
  • buyer duties (purchasing product and supplies for clinic): 1 year (Preferred)

Language:

  • Spanish (Preferred)

Hours per week:

  • 20-29
  • 30-39

Typical start time:

  • 10AM

Typical end time:

  • 5PM

Setting:

  • Medical

Administrative Duties:

  • Scheduling
  • Stocking supplies
  • Sorting and sending mail
  • Answering and routing phone calls
  • Managing social media
  • Greeting visitors

Financial Duties:

  • Processing payments
  • Billing
  • Purchasing

This Job Is:

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company's website:

  • westberkeleywellness.com

Company's Facebook page:

  • facebook.com/westberkeleywellness.

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Posted on : 3 years ago