Part-Time Weekends and Mondays Front Desk Agent Details

Part-Time Weekends and Mondays Front Desk Agent

Hilton Garden Inn - Richardson, TX

Employment Type : Full-Time

Summary: Provides outstanding guest service by providing the guest with assistance in any area necessary, answers phones, makes reservations, checks-in, checkouts guests, and posts any charges incurred during stay by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Greets all guests with a friendly welcome and a smile.*
• Responds promptly to guest questions complaints and requests.*
• Maintains a clean, pleasant, and professional image to the guest and wear the proper uniform at all times.*
• Keeps working area clean and organized.*
• Supplies information about the hotel’s services, the community, points of interest, and accurate travel directions.*
• Works lobby bar as needed and necessary.*
• Cleans lobby area to maintain a clean, neat, and professional atmosphere.*
• Answers the phone, directs calls professionally and courteously, and takes accurate messages and delivers them promptly.*
• Completes guest check-ins and checkouts according to standards of service.*
• Sells rooms as needed and makes reservations when requested using knowledge of room rates and selling restrictions and strategies.*
• Completes all duties as specified on shift checklist and prints reports as assigned.*
• Reviews all daily events to assist incoming guests with the location of their functions.*
• Communicates all guests at risk with supervisor and or manager on duty.*
• Communicates with other hotel departments regarding guest service requests or complaints.*
• Responsible for the shift cash drawer and balance to report at the end of each shift.*
• Cashes guest checks and handles credit card transactions according to accounting procedures.*
• Provides assistance to other associates to contribute to the smooth operation of the department and the hotel.*
• Creates a comfortable guest experience by immediately taking care of requests including but not limited to beverage service, baggage handling, extra amenities, rollaways, cribs, and anything else requested by the guest.*
• Provides service in accordance with brand standards.*
• Presents friendly, outgoing, energetic, and guest service oriented demeanor.*
• Follows all company safety and security policies and procedures.*
• Performs all duties as required and other tasks as assigned with a “satisfy the guest” attitude while following good housekeeping habits and safe work practices.

*Essential Functions

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Knowledge, Skills, and Other Abilities:

• Strong communication skills
• Organizational skills
• Ability to stand for extended periods of time
• Ability to work varied hours including weekends and holidays
• Ability to work in a fast paced environment
• Attention to detail
• Guest relations
• Professionalism
• Time management
• Excellent judgment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch or crawl, sit, and climb or balance. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, and bloodborne pathogens.

The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

COVID-19 considerations:
Facial masks are required, unless due to medical reason - per state and city ordinances. Plastic dividers are in place to ensure distance and protection for both employees and guests. Social distancing protocol is followed &signs are all around the hotel.

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place