Job Objective (Purpose of the position):
Under general supervision, but following established policies and procedures, provide a variety of customer service functions including processing savings accounts, checking accounts, loan transactions, cashing checks, and selling money orders and cashier’s checks. Responsible for balancing each day’s transactions and verifying cash totals. Promote bank products and specials and refer customer for additional bank products to meet their financial needs
Essential Job Functions (Functions essential to job):
- Greet customers in a courteous, professional manner while providing prompt, efficient accurate service in processing transactions.
- Receives account deposits and loan payments. Verify amounts, examine checks for endorsement and negotiability, collect appropriate fees and process transactions.
- Cash checks and process account withdrawal requests after verifying signatures and determining negotiability and availability.
- Issue cashier’s checks and money orders.
- Promote and refer customers for additional banking products to meet their financial needs
- Balance ATM
- Comply with Bank Policy and Procedures for security & operations.
- Regular in Person Attendance due to the interactive nature of the position
- Remain in compliance with all bank policies, compliance laws, federal and state regulations
Physical, Mental & Performance Requirements: For performing Essential Job Functions):
- Candidate’s Physical Requirements involve frequent sitting, standing, walking, talking and fine motor skills used in frequent use on a personal computer. Occasionally pushing/pulling and lifting less than 50 lbs.
- Candidate’s Mental Requirements involve using effective verbal communication, handling stress and emotions, concentrating on tasks, remembering names and details, adjusting to change and examining/observing details.
- Candidate’s Performance Requirements involve frequently staying organized, meeting deadlines, attendance, working effectively with co-workers, using keyboard, writing, and using math/calculations
Non-essential Functions (Marginal tasks performed by incumbent of the position):
- Answer basic telephone inquiries.
- Maintain a neat and orderly work area.
- Various other duties as assigned.
Accountabilities and Goals:
- Responsible for maintaining acceptable cash level in cash drawer.
- All transactions are completed in according to bank policy and procedures.
- Branch customers receive prompt service.
- Meet individual referral goals
- Level of Cash Items.
- Level of Over and Shorts.
- Level of policy violations resulting in monetary loss, such as the cashing of a check.
Critical Skills/Expertise (Needed for this job, specifically):
- Customer contact and Point of Sale skills/experience
- Cash Handling experience
- Successful completion of Bank’s training program(s)
- Computer skills
- Basic math skills