Employment Type : Full-Time
Position Overview:
Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).
Primary Responsibilities/Accountabilities:
Embraces our values & sets an example through his/her behaviors
Responsible for compliance with all ANN INC. practices and procedures
Additional responsibilities as assigned by the Store Manager or Co-Manager
Sales Lead Responsibilities
In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to:
Supporting the business strategy & adjusting to effectively reach goals
Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities – Assuming the MOD role when Store Manager/Co-Manager is not on the floor
Utilizing tools to ensure a client-focused team environment
Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates
Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities
Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checkli9sts, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment
Assuming PIN and signature privileges for register functions requiring approval
Utilizing reports to make effective merchandising decisions & style the store in Division standards
Leveraging tools, assessing and taking action to drive operational excellence through Stanard Operating Procedures (SOP’s)
Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines
Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
Treats others fairly and with respect, valuing differences
Position Requirements:
Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
Merchandising: Knowledge of visual standards and techniques, and ability toimplement and maintain with ANN INC.’s guidelines
Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data
Communication: Communicates effectively with Clients, Members of Management, Buyisness Partners, and Store Associates
Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office
Educational Requirements and Experience:
Minimum Requirements: High School Diploma or GED
Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higher
Part-time or full-time managerial experience preferred