Part-time Inbound Customer Service Representative Details

Part-time Inbound Customer Service Representative

Lee Enterprises - Tulsa, OK

Employment Type : Full-Time

Lee Enterprises is seeking experienced Part-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!
Potential shifts would be scheduled during operating hours of 6:30 AM to 5:00 PM Monday-Friday and 7:00 AM to 11:00 AM on Sunday.
Opportunity for you to work from home after training.

All part-time positions come with paid time off and sick leave.

We are currently offering a $200.00 sign on bonus!

• payable on your 61st day of employment. Must not have any disciplinary action for attendance issues at the time of payout.

• Answering phones with polite, courteous and professional manner
• Address everything from billing to delivery to digital
• Ask probing questions to identify customer issue or concern
• Knowing when to escalate an issue or concern
• Provide online support for current print and digital subscribers
• Handle all calls with customers so that the customer is 100% satisfied when the call ends
• Maintain customer satisfaction ratings outlined in company policy
• Meet or exceed minimum performance standards outline in company policy

• High school diploma or equivalent
• Superior phone etiquette skills
• Excellent verbal and written communication skills
• Ability to multi-task while maintaining on-call accuracy
• Familiarity in Outlook and Word
• Ability to sit for extended period of time
• Willingness to work flexible schedule including day, evening, weekends and holidays
• Ability to type 30 WPM without errors
• At least 1 year experience in customer service preferred