Part time Houseperson Details

Part time Houseperson

Homewood Suites Charlotte Ayrsley - Charlotte, NC

Employment Type : Full-Time

The Homewood Suites Charlotte/Ayrsley is searching for a Part time flexible houseman. This position must be flexible in working first or second shift including weekends & holidays. A combination of education, training or experience that provides the required knowledge, skills and abilities is required.

GENERAL PURPOSE
Responds in a professional and courteous manner to arriving, departing guests by providing accurate and timely information and services. Responds to in-person inquiries regarding guest inquires, hotel information and guest concerns.

ESSENTIAL DUTIES/RESPONSIBILITY

• Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Transport dirty linen to correct area to be cleaned and restock linen shelves with clean linens. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Assist other departments when needed to ensure optimum service to guests.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language.

EXPERIENCE, SKILLS AND KNOWLEDGE

• Hilton experience is preferred but not required.

*Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. *Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift.

• Perform other reasonable job duties as requested by Supervisors.
• Command of the English language both written and verbal.
• Professional appearance needed.
• We maintain a drug-free work environment and complete pre-employment drug and criminal background/credit checks.