Order Processing Specialist Details

Order Processing Specialist

B&R Industrial Automation - Roswell, GA

Employment Type : Full-Time

About B&R:

B&R Industrial Automation is a leading developer and manufacturer of control systems for the industrial automation market. The company was founded in 1979 in Eggelsberg, Austria, and specializes in a complete range of innovative Programmable Controllers, Industrial PC’s, Operator Interfaces, Servo Drives and Motion Control products. The North American subsidiary, B&R Industrial Automation Corp., was founded in 1987 in Roswell, GA, and is responsible for all North American sales activities, as well as supporting our customers with engineering and technical expertise.

B&R North America is also supported by our regional offices in Boston, Chicago, Los Angeles, Minneapolis, Appleton and Milwaukee in the US, as well as Toronto and Montreal in Canada. In addition, B&R goes to market through our automation partners, a distribution network consisting of independent companies. B&R has over 3,400 employees worldwide and more than 200 sales offices in 70 countries. In 2017, B&R became part of the ABB Group, a worldwide technology leader based in Switzerland with over 135,000 employees and over $34B in annual sales.

B&R is seeking an Order Processing Specialist to join the Inside Sales/Order Processing team in our Roswell, GA office. Our ideal candidate is detail oriented, highly organized, and someone that enjoys a fast paced and growing environment. Must also be experienced in multitasking, data entry, and possess excellent customer service skills.

Job Description:

The Inside Sales/Order Processing team’s main focus is to work with our customers and partners to confirm their purchase orders in a timely manner. Additionally to continue to monitor orders and expedite where necessary to meet requested delivery dates. You will work closely with our Client Relations team, sales, engineering, and B&R Austria to facilitate a positive customer experience, as well as an efficient and streamlined work environment.

B&R offers an excellent opportunity to work for an international company with a great reputation. You will be part of a fun, dynamic team, focused on providing excellent customer service to our customers. In preparation for the role, B&R offers an intensive training program that includes our logistics processes, product knowledge, and sales support tools and other resources.

Your main responsibilities include:

Sales Support

• Manage all aspects of the sales order entry process including timely and accurate entry of orders into SAP.
• Support your team by providing excellent customer service on a daily basis.
• Respond promptly to phone and email inquiries from our customers and partners.
• Responsible for some daily / weekly / monthly tasks.
• Provide sales reports upon request.
• Assist in emergency shipments to customers.
• Learn and provide back-up for the repairs process.

Other Sales Support tasks

• Work closely with Accounting to assist with credit limit or billing issues.
• Provide support and back-up to various departments when members are out of the office.

Requirements:

• Sales order processing or purchasing experience preferred
• Customer service experience preferred
• Bachelor’s Degree (Bachelor of Science or Art) or Associate’s Degree preferred, along with 1 year of work experience
• Excellent written and verbal communications skills
• Excellent customer service skills
• Proficiency in Excel required
• Problem-solving skills a plus
• Ability to work efficiently both independently and as a part of a decentralized Inside Sales team
• Strong organizational skills
• Positive attitude with a focus on continually improving performance
• Experience with SAP desired, but not required
• Opportunity to visit B&Rs HQ in Eggelsberg, Austria
• Some domestic travel (<5%)

If you think that you have what it takes to accept this great position, we want to talk to you!