Optican Technician/LAB TECH Details

Optican Technician/LAB TECH

Pearle Vision - St. Louis, MO

Employment Type : Full-Time

Nobody cares for your eyes more than Pearle. Our passion for delivering genuine neighborhood

eye care began in 1961 with Dr. Stanley Pearle.

With a career at Pearle Vision, you’ll find yourself learning, growing, and interacting with some of

the most passionate and talented people in the business. At the same time, you’ll be helping people

look and see their best in a friendly neighborhood setting.

GENERAL FUNCTION

The optician creates exceptional value in the lives of our patients by delivering The Pearle Vision

Neighborhood Eye Care Experience. We are always engaging patients by performing the key steps

of our service and selling.

MAJOR DUTIES AND RESPONSIBILITIES

· Conveys a commitment to providing unsurpassed Customer Service by performing the

following Sales and Service Associate Guidelines:

· Greeting the patient and establishing a strong emotional connection, Build lasting

partnerships

· Explaining the Process in a transparent way

· Merchandise Selection

· Utilize services and tools

· Learn Product Knowledge

· Remain current with evolving technology, processes and product knowledge

· Assists the patient in selecting frames and lenses that are best suited for their vision,

lifestyle and budgetary needs. Suggests improvements and recommends solutions to

problems. Assists other retail associates with difficult and complex areas of customer

product needs and prescriptions

· Shows patience and courtesy with indecisive or hard-to-please customers; tracks down

answers to unfamiliar questions or products

· Anticipates problems before they occur; explores underlying reasons for patient problems;

goes beyond symptoms to get at root causes; strives to develop long-term solutions to

problems and ensure patients are satisfied and expectations are exceeded

· At the discretion of leadership, duties will also include: Collecting Measurements,

Performing Adjustments, Filing Insurance, and Dispensing Eyewear

· Strives to achieve Exceptional Results and Lasting Relationships

· Operates the Point of Sale terminal inputting patient and prescription information with

accuracy and attention to detail

· Accurately operates the Point of Sale cashier terminal, when required, collecting proper

payment following company security procedures and retaining proper change for a variety

of transactions, such as credit cards, discounts, insurance and coupons

· Explains to patients expected delivery times based on products and insurances

· Takes pride in the appearance of the store and ensures visual displays are up to date

BASIC QUALIFICATIONS

· High School graduate or equivalent

· Strong customer service skills: communicator, listener and team builder

· Knowledge of current store merchandise

· Strong basic math skills

· Awareness of current fashion trends

· Sales skills

· Familiarity with cash register, computers and calculators

· Embrace new technology and change

PREFERRED QUALIFICATIONS

· Previous optical experience preferred

· Previous customer service and retail experience required

Job Types: Full-time, Part-time

Pay: $15.00 - $17.50 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Optical: 1 year (Required)

Work Location: One location