Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow.
Sound like the job for you? Read on!
What you'll do:
Optical duties
- Work directly with customers to help meet all of their eyewear needs
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
- Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
- Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
- Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
- Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
- Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
- Support general store systems, inventory databases, and business operations
Who you are:
- A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
- A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
- Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
- Passionate about the eyewear and retail industries
- A clear and effective communicator—you can break down technical terms for customers to easily understand
- Dedicated to going above-and-beyond to make customers (and your teammates!) happy
- Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
- Someone who takes your work very seriously, but not yourself
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Some benefits of working at Warby Parker for Full-Time Employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Flexible vacation policy
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- And more (just ask!)
Starting pay for Optical Manager: $20.00/hour (adjustable for ABO certification and/or previous optical experience) plus a Team-performance-based incentive program