Operations Support Specialist Details

Operations Support Specialist

Nextep Inc - Norman, OK

Employment Type : Full-Time

Nextep’s operations support specialists serve our clients with the best darn customer service they could ask for. They are passionate about finding answers to our clients' questions when they call, email, or chat with us. If you love to work with people, don’t stop until the problem is solved, and are reliable and timely, apply today!

Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them. We know they are the cornerstone of creating a great experience for our clients, along with transparent communication and exceptional services. Every day and in all that we do, we strive to elevate the employment experience and enrich people’s lives.

Nextep is a certified Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more.​ Nextep has been recognized as a Best Place to Work in Oklahoma and we were recognized for excellence in corporate ethics by the Oklahoma Ethics Consortium.

Job Responsibilities:

• Provides support to Benefits, Payroll, and HR teams by responding effectively, in a timely, accurate, professional, and courteous manner to incoming client, and client employee calls, emails and chats on topics related to HR system navigation and basic payroll and benefits inquiries.
• Uses good listening, patience and communication skills to aid in the troubleshooting, training and resolution of obstacles the end-user is experiencing.
• Transfers calls with advanced subject matter to designated area.
• Provides office administration support for the company by distributing mail and faxes, overseeing supply orders, and participating in projects and general office administration.
• Provides additional administrative support to the organization for various tasks and projects.

Qualifications:

• High School Diploma or equivalent required.
• Customer service experience working with a wide variety of people, exhibiting a high level of problem-solving skills and commitment to quality and client satisfaction.
• Proficient in Microsoft Office programs and/or Google Suite Applications.
• Strong time management skills, ability to manage multiple tasks, and superior organizational skills.
• Excellent written and verbal communication skills.

Nextep is committed to the success, development, and long-term engagement of our employees. In addition to our unique corporate culture, we offer an attractive benefits package including Medical, Dental, Vision, Life, Disability, 401(k), HSA, tuition reimbursement and much more. You can learn more about Nextep and our services at www.nextep.com and Glassdoor.

If you would like to be a part of our growing team, please apply today! Nextep is an equal opportunity employer.