The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.
A Day in the life of an Operations Manager:
Promote safety first in all actions- Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
- Provide direction and guidance to all operations associates, drivers and technicians
- Manage processes and corresponding systems
- Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
- Prioritize loads for timely delivery
- Work with fleet managers to assign loads to drivers in a fair and equitable manner
- Provide efficient friendly customer contact
- Control and complete paperwork and reports as required
- Manage Fleet manager schedules and desk assignments
- Communicate with all operations associates and drivers regarding company and customer requirements
- Continually update knowledge of federal and state regulations
- Communicate with internal and external customers as required
Additional Responsibilities:
Carries out duties assigned by center manager or regional manager as required- Work with and support the business development managers to grow the business
- Responsible for overall CSC operations during the absence of the center manager
High School Education or equivalent- One year experience as a fleet manager in transportation industry
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills- Knowledge of DOT regulations, federal and state standards
- Ability to prioritize and manage multiple projects
- Self-starter with detail oriented work habits
- Able to maintain confidentiality
- Display professional demeanor
- Good interpersonal skills; able to work well with wide range of individuals
- Demonstrate dependability through good attendance and adherence to timelines and schedules
- Basic computer skills, strong desktop and administrative skills
- Knowledge of basic company employment policies and procedures
Physical Requirements:
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
- Occasional lifting (up to 20 pounds).
Working Conditions:
- Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.