Operations Manager Details

Operations Manager

Camping World - Hamburg, PA

Employment Type : Full-Time

The outdoors is a big place and just as it offers endless adventures, so does our company.

Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.

As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!

Camping World is looking for an Operations Manager.

Essential Job Functions:

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
• Supervises daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
• Tracks monthly departmental results
• Reviews departmental budget with Service Manager to maximize installation sales and fees
• Assures productivity standards are met
• Provides "cradle to grave" customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties

Essential Job Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments & analyze and write reports
• Ability to provide accurate and helpful information to customer
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver's License Required

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Location: 20 Industrial Drive, Hamburg, Pennsylvania 19526

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location