Operations Manager Details

Operations Manager

Lulus.com - Easton, PA

Employment Type : Full-Time

The Operations Manager is responsible for managing one or more functions, sometimes rotating between departments within the Lulus Distribution Center. They will be expected to direct and motivate team members and staff members to exceed business goals, while focusing on inventory and order accuracy. The Operations Manager will be innovative and drive departments forward during times of rapid growth.

ESSENTIAL FUNCTIONS

• Plan, develop, organize, direct, manage and evaluate the operations and budget of your responsible departments
• Research and recommend new procedures and/or technologies to improve service levels
• Develop department operations policies and communicate this information to staff
• Implement profit improvement plans
• Develop and exceed key performance indicators to measure the effectiveness of the responsible departments
• Review reports and demand forecasts to estimate peak periods and to issue work assignments
• Remain current with latest warehouse operations technology systems and procedures
• Interview, select, coach, train, manage, and develop the performance of departments
• Create a positive work environment for all employees and foster strong company culture (our culture is a critical part of our success and you will help drive it)
• Plan, develop, and implement department health and safety, and security programs and activities

REQUIREMENTS
Minimum education and experience required

• B.S. or B.A. degree or equivalent experience
• At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment

Skills Required

• Proven ability to effectively motivate, develop, and manage 50+ employees, including Leads and Supervisors
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
• Excitement for working in a fast-paced environment with high level of growth and change
• Strong project management and continuous improvement skills
• Metrics driven mindset
• Excellent oral and written English communication
• Flexible to work weekends and late shifts
• Experience with Netsuite or similar ERP system a plus
• Demonstrated understanding of freight expense and carrier selection a plus

Work Environment
Duties are performed both inside and outside in varying temperatures
including heat, cold and sometimes wet or humid conditions. Exposure to
occasionally high background noise is probable.
Intermediate to advanced level in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
Excellent oral and written communication skills, and outstanding customer service orientation.
Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives.
Ability to work effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner.
Excellent work ethic and attendance.
Consistency in giving feedback regarding work progress, timetable, and issues.

Requirements

Minimum education and experience required

• B.S. or B.A. degree or equivalent experience

• At least 3 years of management experience in Receiving, Inventory Control,
  and/or Order Fulfillment

Skills Required

• Proven ability to effectively motivate, develop, and manage 50+ employees,
  including Leads and Supervisors

• Experience with building or improving inventory management, order
  management, and warehouse management systems and processes
  Customer service obsession, with a willingness to do whatever it takes to
  satisfy customer needs

• Excitement for working in a fast-paced environment with a high level of growth
  and change

• Strong project management and continuous improvement skills
  Metrics-driven mindset

• Excellent oral and written English communication

• Flexible to work weekends and late shifts

• Experience with Netsuite or similar ERP system a plus

• Demonstrated understanding of freight expense and carrier selection a plus
  Work Environment

• Duties are performed both inside and outside in varying temperatures
  including heat, cold, and sometimes wet or humid conditions. Exposure to
  occasionally high background noise is probable.

• Intermediate to advanced level in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite

• Excellent oral and written communication skills, and outstanding customer service orientation.

• Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives.

• Ability to work effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner.

• Excellent work ethic and attendance.

• Consistency in giving feedback regarding work progress, timetable, and issues.

Work Environment

Duties are performed both inside and outside in varying temperatures including heat, cold, and sometimes wet or humid conditions. Exposure to occasionally high background noise is probable

Physical Requirements for Performing Essential Duties

Sitting/Standing/Walking: Approximately 30% of the time is spent in varying work areas with approximately 70% of time spent in an office environment.

Speaking/Hearing: Ability to effectively communicate with co-workers and supervisors

Vision: Ability to visualize items around the work area.

Lifting/Carrying: Ability to lift, carry, and hold up to 50 lbs.

Stooping/Kneeling: Ability to stoop and/or kneel to access equipment when needed

Reaching/Handling: Ability to retrieve and work with appropriate equipment and supplies