Operations Manager - Cincinnati, OH
Employment Type : Full-Time
Operations Manager
Cincinnati, Ohio
The position
Superior Environmental Solutions (SES) is looking for a safety focused Operations Manager to join our team. Under minimum supervision the Operations Manager will direct operations, dispatch, employee retention and advancement, sales/marketing for the Branch or assigned territory. The Operations Manager’s overall accountability is to ensure customer responsiveness and customer satisfaction; achieved by providing high quality industrial cleaning service focused on safety and our customer’s needs. What will you do:
Develop and maintain strong customer relations by responding to customer needs and coordinating the appropriate support through utilizing the dedicated crew and/or directing support from the Branch Manager.- Effectively and professionally communicate with customer to ensure job/tasks are performed in the desired manner.
- Train and mentor Field Service staff on the operation and maintenance of waterblasting and related equipment, including automated equipment to ensure safe and efficient operation; provide input to the general management regarding performance evaluations for individuals.
- Ensure compliance with all policies and procedures;
- Set up work site/area (equipment, tools, and employees) to ensure all workers, company/customer equipment and facilities remain safe and do not incur personal injury or damages as a result of the work performed.
- Ensure employees are working in the most cost-effective manner to complete the job/task in the best interest of safety, efficiency, and customer satisfaction.
- Conduct safety meetings with employees prior to each job and assure that proper safety procedures are followed.
- Professionally complete or direct and review the completion of all on-site paperwork/job tickets for the company and customer to drive accurate billing and payroll functions and assure regulatory compliance; ensuring that all daily job tickets are accurately input into the mobile tablet system and all items used to perform the work are properly captured, including compliance with electronic Driver logs (ELD).
- Direct personnel at job-site and perform any necessary work task to ensure the job is completed safely and to the customer’s satisfaction.
- Evaluate employee performance and conduct on-the-job training and coaching when necessary.
What we are looking for
- Minimum of 5 years in the Environmental and/or Industrial Services industry
- Bachelor’s Degree, a minimum of 3 years managerial/supervisory experience
- Sales experience preferred
FUNCTIONAL REQUIREMENTS- Physical demands limited to walking, standing and sitting
- Lifting and moving equipment
COMPETENCIES- Action-oriented and results-driven
- Customer focused and employee safety attitude
- Excellent Project Management skills
- Excellent oral and written Communications
- Strong background in team building
About us
Superior Environmental Solutions (SES) is a 24-hour industrial cleaning company that provides a variety of plant maintenance and cleaning services to production facilities throughout the Midwest. Founded in 1999, the company now operates 13 locations across Ohio, Kentucky, Michigan, Indiana. SES takes great pride in our industry leading safety rating and integrated programs. Our services include industrial cleaning, water blasting, tank cleaning, emergency response, vacuum truck/tanker services, waste management, transportation, and hazardous waste disposal. SES is committed to providing responsive and quality service to manufacturers in an array of industries.
We know that our employees are crucial to the success and strength of our organization, and our in-house and on-going training programs ensure that all SES employees are well educated in OSHA regulations and SES specific operational policies. SES employees are focused on safety and dedicated to exceeding our customer’s expectations in every way.
Your benefits
SES offers eligible employees a comprehensive benefits packaging including: Weekly Pay- Competitive Hourly Wage
- Promotion opportunities and pay increases based on performance within year one
- Medical, Dental, Vision, and Life Insurance
- 401K with Company Match
- Paid Vacation
- Paid Holidays
- Employee Referral Bonus
We are an Equal Opportunity Employer.