The Operations Director will put their leadership skills to great use at our 24-hour state-of-the-art veterinary facility. This position offers the chance to make an immediate and lasting impact on staff, clients, and patients while at the same time being part of a national network of veterinary hospitals across the country.
Primary responsibilities of the Hospital Director include:
Business Operations/ Strategy/Compliance
- Accountable for the daily operations of the hospital in support of policies, goals and objectives of the company.
- Facilitate and ensure proper communication and information flow with national teams, hospital departments and shifts.
- Work with national and regional leadership to develop and implement a strategic plan for the hospital.
- Work in collaboration with the hospital Medical Director to ensure effective deployment of medical services.
- Ensure compliance and accountability for all standard hospital operating procedures as well as full compliance with local, state, and federal regulations and all applicable laws governing veterinary business operations.
Financial/Productivity
- Responsible for profit and loss (P&L) management of the business with direct influence on how resources are allocated.
- Evaluate financial and benchmarking information and measurements to ensure best management of the business and achievement of business goals.
- Participate in the budget process and manage hospital expenses.
People Management/Employee Life Cycle
- Encourage and build mutual trust, respect and cooperation among team members incorporating the company’s vision, mission and core values.
- Serve as mentor and coach for all staff requiring development and assistance in non-clinical matters (supervising, relationships, etc.) as needed.
- Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance (non-clinical performance) based on established standards.
- Ensure appropriate training for all department(s) staff including an exceptional understanding and delivery of customer service and hospitality.
- Initiate recruitment with Human Resources of approved requisitions and oversee recruitment, interview and hiring for open staff positions and doctors (in collaboration with the Medical Director).
Client Experience
- Accountable for client and referring veterinarian satisfaction.
- Regularly assess the efficient and effective flow of clients and pets through/in the hospital while also ensuring proper care from arrival through discharge and follow-up.
Knowledge, Skills, Abilities, and Experience:
- Candidates will have a Bachelor’s degree and 7 plus years of business and people leadership experience. Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary.
- The ideal candidate will have strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience.
- Recent experience in hands-on operations position may help a candidate to be successful in this role. Prior experience in hospitality management or retail operations will make the operations manager successful.
About Us: Ethos Veterinary Health is a network of 24 veterinary hospitals throughout the United States with an array of B2B and B2C services aimed at helping other veterinary hospitals and teams provide great care for their patients and clients. Ethos was founded 4 years ago, and we have an expansive view of providing unsurpassed veterinary health care at our hospitals but also through helping other veterinary organizations improve the quality of their care through these services. We are creating a science-focused animal health company that disrupts industry norms and is revolutionizing the veterinary industry.
Benefits of Working at Ethos: Full-time Benefits are: Comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
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