Operations Coordinator
SOSi - Reston, VA
Employment Type : Full-Time
Overview
The Operations Coordinator III completes tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.
Responsibilities
- Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
- Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award
- Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions
- Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly
- Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value
- Coordinates interpreter travel and lodging within established guidelines as required
- Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations
- Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources
- Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines
- Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
- Leads a team of Operations Coordinators as required and designated
- Performs other duties as assigned by the Operations Supervisor and/or Operations Manager
Qualifications
- Bachelor’s degree desired, but not essential
- Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)
- Minimum of five years’ of related administrative/coordination experience supporting a language services or other relatable program
- Must be able to effectively communicate through oral and written communication with customers, management and other coworkers
- Must be high-energy, flexible, work well with teams, and able to find creative solutions
Preferred Qualifications
- Additional language skills and court interpretation experience is a plus
Working Conditions
- Normal office working conditions
- Requires periods of non-traditional hours including consecutive nights or weekends when necessary
- May require ability to lift/and or move objects or packages of up to 25 lbs.
- Approximate amount of travel time for the position is 5%