Company Description
Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Job Description
Onboarding is a pivotal moment in the employee life cycle and represents one of the biggest opportunities for people to adopt values and shift their behaviors. In light of current changes in the workplace and the workforce, dentsu is reassessing how we welcome and assimilate new employees into the company and get them up to speed so they can integrate and bring their skills, experience and be productive as quickly as possible. This role will oversee the entire onboarding experience and programs at dentsu across the Americas. The role will report into the Americas Talent Acquisition Lead and work closely with dentsu’s Talent Acquisition, Learning, Operations, and Technology teams to create a seamless, integrated and connected new hire onboarding.
Key responsibilities and accountabilities:
- Bring a fresh outlook on how we engage and connect with our employees throughout the onboarding process by leveraging modern approaches in our remote/hybird working environment.
- Partner with Business Leaders and our People and Functions teams (HR, Tech, Finance) to re-imagine and craft the entire onboarding experience with focus on candidate/new hire engagement and long-term retention - aligned with dentsu’s Future of Work strategy
- Optimize the end-to-end onboarding experience - including hiring, welcoming, orienting, and engaging a new hire to help them become acclimated and integrated into the corporate culture
- Clearly define roles & responsiblities and hand-offs amongst the team including Hiring Managers and ensure all stakeholders are trained on the process and understand their role
- Drive operational excellence and enhance existing onboarding technology/tools; introduce innovation and automation into the process where possible to allow for a focus on the moments that matter
- Putting the candidate/new hire experience at the center, streamline and simplify stakeholder communications across the entire onboarding life cycle
- Ensure cross-functional collaboration and evolve existing support model to address issues quickly and effectively and to ensure a smooth and seamless onboarding experience
- Partner with the Learning & Development team to design, develop and manage dentsu onboarding learning programs including the design of training decks, job aids, scripts and storyboards
- Facilitate and enable new hire orientation leaders and connect the new employee with key information, resources, and people within the organization; create a sense of belonging and get them off to a running start
- Create touch points and opportunities to provide feedback throughout the process, including measurement and evaluating trends for use in identifying improvements
- Collaborate with Technology to ensure best practices related to new hire onboarding are being met from an IT perspective
- Collaborate with the Talent Architecture team to stay abreast of new acquisition integration timelines as it relates to onboarding programs
- Collaborate with the Compliance team to ensure compliance requirements included in Onboarding are up-to-date and are being met
- Work with SMEs to update the Onboarding curricula as needed based on compliance regulations, updated policies and processes, and other updated content
- Continuously look for opportunities to improve the experience, process and programs
Qualifications
Key Experience/Skills/Qualifications:
Skills:
- Passionate about people and the opportunity the onboarding experience provides in shaping and encouraging the dentsu culture
- Operational and process excellence in the hiring/onboarding space
- Must be proactive, a self-starter with ability to think independently and work collaboratively.
- Embrace experimentation and agility – seek continuous improvement in relation to established work processes and procedures
- Thrives in a dynamic, transformational environment
- Demonstrated experience creating and leading onboarding programs throughout the program lifecycle
- Demonstrated ability to multi-task and balance multiple ongoing projects with specified timelines while simultaneously meeting aggressive deadlines.
- Experience in collaborating with global teams and clients to manage expectations
- Excellent English-language verbal and written communication skills, attention to detail, superior organizational skills
Experience & Qualifications:
- Bachelor’s degree, preferably in Education, HR, or related field
- Minimum 4 years’ experience in managing large global onboarding programs
- Advanced computer skills – Excel, Word, PowerPoint, Learning Management Systems
- Experience with HTML is a plus, but not required
Additional Information
Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsuaegis.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
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