Onboarding and Training Manager Details

ClearSource BPO Inc. - Remote

Employment Type : Full-Time

SUMMARY OF THE JOB:

Plan, lead, implement, develop, and coordinate Training initiatives and ensure that service level agreements with clients and organizational objectives are both met

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

  • Ensure that Training functions are implemented effectively on a timely basis
  • Confer with management and identify training needs based on projected production processes, changes, and other factors
  • Plan, implement, and develop training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, and workshops
  • Plan, implement, and develop new training programs or modifying and improving existing ones
  • Equip Training Supervisors or Senior Staff with techniques and skills for training and dealing with their respective subordinates
  • Manage Training Supervisors or Senior Staff performance
  • Coordinate with clients to ensure consistency in the implementation of performance standards
  • Generate and send Training reports as needed (Audits, Monthly, Action Plans, etc.)
  • Assist in the strategic planning and fiscal management of the department
  • Perform other duties and responsibilities that may be assigned from time-to-time

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in any field, Master’s Degree is a plus
  • Five (5) years of training experience, preferably on a corporate set-up
  • At least three (3) years of Instructional Design experience
  • With experience facilitating virtual training sessions/classes
  • Special certification or diploma in any training-related field is preferable, but not required

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

COVID-19 considerations:
Remote work process
Remote interviews

Education:

  • Bachelor's (Required)

Experience:

  • Training & development: 5 years (Required)
  • Instructional design: 3 years (Preferred)

Work Remotely:

  • Temporarily due to COVID-19

Posted on : 3 years ago