Role and Responsibilities:
- Oversees day to day practice operations; administers policies and procedures
- Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash
- Oversees staff scheduling, time and attendance; e.g. vacations, sick/personal time, etc.
- Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
- Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
- Conducts annual employee performance reviews; provides ongoing coaching and mentorship
- Conducts regular departmental and office staff meetings
- Promotes professionalism and superior customer service by all levels of staff; develops process improvements on a regular basis
- Manages accurate filing and organization of patient accounts/demographics
- Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)
- Regularly interfaces with staff, physicians, patients, and other stakeholders
- Keeps abreast of industry best practices and pursues continued personal education
- Performs other duties as assigned
Essential Qualifications:
Education: BA/BS degree preferred
Experience: 3+ years’ experience in a management role; medical office management experience required.
Knowledge/Skills/Experience:
- Facility in supporting compliance with organizational policies, procedures and systems
- Advanced knowledge of HIPAA guidelines, practices and procedures
- Knowledge of medical practices, terminology, and reimbursement policies
- Solid computer skills – requirement of MS applications – MS Project, Word, Excel, PowerPoint
- Outstanding written and oral communication skills; ability to communicate clear expectations
- Superior organizational and time-management skills; ability to prioritize and delegate responsibilities
- Skill in evaluating the effectiveness of existing methods and procedures
- Skill in operating a variety of office equipment and computer programs
- Demonstrated ability to mentor and support the professional development of staff members
- Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity
- Ability to thrive in a fast-paced, dynamic organization
PRISM Vision Group is an Equal Opportunity / Affirmative Action employer. Candidates are selected solely on the basis of legally permissible job-related criteria without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.