Office Manager Details

Office Manager

Ace Handyman Services Asheville - Asheville, NC

Employment Type : Full-Time

Administrative professionals- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career?

Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.

As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. You will manage the daily schedules of our craftsmen and women. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

CONSTRUCTION INDUSTRY EXPERIENCE IS A PLUS, BUT NOT REQUIRED!

Here is just some of what we have to offer:

• Competitive pay ranging from $18-$20 per hour
• Paid time off and flexibility with unpaid time off
• Performance bonuses
• Advancement and growth opportunities
• Regular pay review!

Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftspeople. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftspeople, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftspeople
• Utilizing our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Performing paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with strong administrative and customer service backgrounds and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftspeople. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• QuickBooks Online or other accounting knowledge, a plus
• Customer-facing experience, a plus

Build fun and rewarding career with an industry leader!Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.