Office Associate Details

Office Associate

Community Treatment Inc. (COMTREA) - Festus, MO

Employment Type : Full-Time

Community Treatment, Inc.
Office Associate**Full COVID 19 vaccination required. Exemption accommodation upon request.


Department: Health Clinic
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Office Manager
Grade/Level:
Amount of Travel Required: None
Job Type:
Positions Supervised: None
Work Schedule: standard; 40 hrs/wk


POSITION SUMMARY
Maintain direct contact with patients on a daily basis and perform in-person and telephone reception for Center. Serve as Cashier.
This position is expected to possess excellent and empathetic service skills, maintain composure in difficult situations, and have general knowledge of Center's operations.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This job description in no way implies that these are the only duties to be performed and may be modified, interpreted, and/or applied in any way, as necessary. Maintaining regular and punctual attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

ESSENTIAL FUNCTIONS STATEMENT(S)

• Operate multi-line telephone system.
• Schedule appointments for patients according to established procedures.
• Sort and distribute all incoming department mail and faxes.
• Assist on outgoing faxes.
• Apply postage and mail out all outgoing mail.
• Perform general office/clerical duties.
• Maintain front office inventory and keeping storage area in an orderly manner.
• Coordinate copier, postage, credit card, shredder and fax machine maintenance.
• Determine the financial and insurance eligibility status of all patients prior to every encounter.
• Prepare receipts for patient payments received.
• Prepare and balance daily financial registers of all monies received from patients; maintain and report statistics as required.
• Maintain forms required for front desk activities.
• Assure the readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours.
• Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocol and lock all entrances (if shift dictates).
• Assist with pre-certifications and referrals.
• Scanning Record Releases (copying, recording and maintaining related billing fees).
• Respect and maintain privacy and dignity of patients; assure client confidentiality at all times.
• Adhere to all HIPAA guidelines/regulations.
• Assist patients with questions and form requests or direct and coordinate patients to the appropriate individual or department.
• Register patients according to Center's protocols.
• Monitor the safety, cleanliness and professionalism of the waiting room at all times.
• Participate in staff and educational meetings.
• Develop and apply basic understanding of Rural Health Clinic/Federally Qualified Health Center and Certified Community Behavioral Health Center regulations.

POSITION QUALIFICATIONS
Competency Statement(s)

Initiative – Ability of the individual to act and take steps to solve or settle an issue.
Knowledge – Appraise familiarity with techniques and procedures needed to complete the work.
Judgement – Ability of the individual to form sound opinions or make decisions by evaluating available information.
Productivity – Asses the amount of work completed in relation to expectations.
Teamwork – Asses the ability to work with others, when appropriate, to attain organizational goals and objectives.
Detail Oriented - ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
Interpersonal - ability of the individual to develop and maintain relationships with others.
Written Communications - looks at the extent to which an individual writes concise, clear letters, reports, articles, or e-mails, including proofing and editing. Experience:Six months to one year of related experience.

Computer Skills:
Requires knowledge of modern office practices and equipment including computer basics. Word experience and able to type 35WPM. Knowledge of patient billing procedures.

Other Requirements:
Requires ability to deal with the public in a tactful, pleasant and courteous manner. Requires considerable knowledge of business, english, spelling, grammar, and correct composition.
This position requires the necessary interpersonal skills to effectively work with clinicians, co-workers and patients in the delivery of quality healthcare including coordinating tasks with co-workers.
Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Education:
High School Graduate or General Education Degree (GED): Required