Employment Type : Full-Time
OD Tech Optometric CoordinatorStore 123, Christown Spectrum Mall, Phoenix, Arizona, United States of America Req #16068 Wednesday, January 13, 2021 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines). Other details Contributor Retail Incentive Plan Hourly
A Lead Optometric Technician who functions as an Optometrist’s office Coordinator. Assist with scheduling and training of Optometric Technicians. Fit contact lenses and recheck lenses for the Optometrist. Educate patients on lens insertion and removal and overall care of contact lenses.
Essential Responsibilities:
1. Ensure appointments are scheduled according to the Resource Scheduling guidelines, answer patient’s questions, check patients in and out, maintain patient records, collect payments, monitor and perform other front desk tasks as needed. Ensure calls for insurance pre-authorization. Notify patients when contacts are ready for dispense, confirm appointments, and contact no-shows. 2. Confirm appointments and insurance pre-authorizations the day before; no shows are contacted the same day to reschedule appointments. 3. Count the Optometrist’s daily revenue and prepare for deposit. 4. Prepare the technician work schedules to meet patient/Doctor demand. 5. Perform preliminary testing data collection as directed. 6. Work with management to develop and facilitate OD Tech training. May cross train in the retail area when schedule allows. 7. Maintain contact lens inventories through receiving shipments and replenishments, reorder both Model and Special Order contact lenses, reorder Contact Lens Solution starter kits as well as maintain supply inventories, special order log and process returns and exchanges through the Distribution Center. 8. Clean and maintain equipment and instruments in the optometric area
Education:
· One (1) – five (5) years of related experience required · Optical preferred · HS diploma, GED or equivalent related job experience
Additional Requirements:
· Communication, interpersonal and negotiation skills. · Ability to read, analyze and interpret insurance forms and prescriptions.
Mental/Physical Requirements:
· Work changing schedules to meet business demands · Work inside location · Strong organization skills · Speak clearly and effectively · Calculate and manipulate numbers/data · Read English · Problem solving/ reasoning · Meet customer expectations · Work under stress with interruptions and deadlines · Follow procedures and instructions · Use computer effectively and view computer screen · Attention to detail · Exhibit empathy in all interactions · Bend and stoop continuously · Reach above shoulder continuously
Training Requirements (where applicable)
· Must complete company training programs within the required time frame · Cross training in all departments as needed
Essential Responsibilities related to Physical Demands/Work Environment:
Activity
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to touch, handle, or feel
X
Reach with Hands and Arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Essential Responsibilities related to Behavioral Characteristics:
· Must be detail orientated and well organized. · Must be able to communicate clearly and effectively with other associates and clients. · Must be energetic and self-motivated. · Must be a team player. · Must be able to problem solve. · Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis. · Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers, etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.