Position Summary
Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.
Key Responsibilities
Following standards and procedures to provide timely, accurate, and friendly service by:
- Ensuring the opening checklist is completed and that the restaurant is prepared for opening
- In the absence of a host, reviewing reservations, establishing a floor map for smooth seating, and assigning server sections
- Assuring staff is aware of beverage specials
- Observing customers as they enter the restaurant and assure they are greeted promptly and properly and seated in a friendly manner
- Monitoring and observing guests’ dining experience, ensuring guests are satisfied with the food and service
- Responding promptly and courteously to any requests
- Being available to fill in as needed to ensure the smooth operation of the lounge and restaurant
- Taking beverage orders from guests and servers
- Preparing and serving alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes
- Presenting drink menus, making recommendations and answering questions regarding beverages
- Up selling drink specials and food items as directed by management
- Learning the names of patrons and personally recognizing regulars
- Recording drink orders accurately and immediately into the Point of Sale system
- Accepting guest payment, processing credit card charges and making change (if applicable)
- Washing and sterilizing glassware and bar tools/utensils
- Preparing garnishes for all drinks and ensuring freshness, labeling and properly rotating of product.
- Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
- Clearing and resetting tables in the bar area
- Maintaining cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
- Receiving and serving food orders to guests seated at the bar
- Reporting all equipment problems and bar maintenance issues to restaurant manager
- Washing glasses and dishes in the absence of the dishwasher and/or as directed by the manager
- Ensuring the bar is ready for the next shift including completing all necessary cleaning duties, ensuring the bar is up to health code in all respects and checking out with a manger before leaving
- Assisting the restocking and replenishment of bar inventory and supplies
- Completing all side-work duties
- Dropping cash in the end shift drop box
Abiding by legal standards and TIPS alcohol training guidelines for alcohol service to guests
Working as a team member to maintain pleasant work environment:
- Maintaining positive inter-departmental relationships with the hotel and with outside vendors
- Following the Carlson Attendance Policy
- Reporting to work dressed according to Carlson Grooming Standards
Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates fulfillment of our service standards, genuine hospitality and exceeding guest expectations:
- Giving personal attention, taking personal responsibility and using teamwork when providing guest service
- Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
- Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guest
Requirements/Skills
- Minimum two restaurant/lounge bartending experience, preferably in a hotel or upscale environment
- High school diploma required
- Strong oral and written communication skills
- Candidate must have exceptional people skills with the ability to build trusting relationships
- Organizational, time management skills and the ability to network within the business arena, a must have
- Knowledge of local, state and federal liquor laws and regulations
- Ability to multitask and work well under pressure
- Basic computer skills in Microsoft Office Suite and have worked with a Point of Sale system
Physical Demands
- Long hours are sometimes required, ability to work flexible schedule
- Ability to stand for long periods of time
- Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
- Good manual dexterity for the use of common office equipment