Night Guest Services Representative
Employment Type : Full-Time
WoodSpring Suites Hotel, managed and operated by Nationwide Hotel Management Company, LLC. is looking for a Night Guest Service Representative. Nationwide Hotel Management Company (NHMC) is a full-service hotel management company specializing in the economy and select service segments of the hospitality industry, with services focused on the extended stay segment.
$350 Hiring Bonus
- $150 hiring bonus after 90 days of employment
- $200 additional hiring bonus after 180 days of employment
Essential Job Functions
- Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
- Collects payments, verifies and adjusts billing as directed by the GM.
- Keeps abreast of hotel policies concerning rates, group and other discounts, and special offerings.
- Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
- Keeps records of room availability and guests' accounts.
- Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, and posting payments to guest folios.
- Responds to guest comments, compliments, or complaints, referring customers to GM as necessary.
- Prepares housekeeping duty rosters for check-out and stay-over cleans.
- Inspects rooms and public areas to ensure expected health and safety standards for pest control.
- Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
- Maintains proficiency in all location computer and software systems.
- Responds to emergency situations.
- Washes and folds laundry.
- Provides support to housekeeping in guest rooms and public spaces as well as inspecting and stocking housekeeping carts for service preparedness as needed based on business demands.
- From time to time, employees in this position may be asked to cover at another hotel in their area during critical staffing needs.
- Essential Functions are not all inclusive; other job duties may be assigned.
Minimum Requirements
- High school diploma or equivalent.
- Prior guest service experience preferred.
- Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
- Excellent oral and written communication skills.
- Friendly, cooperative manner and patience in dealing with customers and staff.
- Must maintain a professional appearance and demeanor.
- Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.
- Strong organizational time management skills and problem-solving skills.
Position Type and Expected Hours of Work
This is a part-time position with rotating weekday and weekend shifts. It is a requirement of this position to take overnight call.
Physical Demands
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, and lifting.
- The employee must occasionally lift and/or move up to 25 pounds.
- Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.