Night Audit | Irvine
Employment Type : Full-Time
Prior Hilton and OnQ experience preferred.
Position Summary:
Audits, balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.
Primary Responsibilities/Essential Functions:
- Audits, balances and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audits, balances, posts and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audits, balances and prepares, verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for preparation of daily reports.
- Balances and closes all bank ticket codes, daily.
- Runs night audit final after insuring all revenues are in balance nightly.
- Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
- Follows all safety policies and procedures.
Qualifications (relevant experience, education and training):
- Normally requires one to two years accounting or Guest Services experience
- Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort.
- Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
- Able to use mathematics to solve problems.
- Requires ability to use computers programmed with accounting software to record, store and analyze information.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
- Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
- Able to work independently with minimal guidance and as part of a team.
DoubleTree by Hilton Irvine Spectrum is an equal opportunity employer M/F/V/D.
(ref. 42511)