Employment Type : Full-Time
JOB SUMMARY: Responsible for the configuration, design, installation, monitoring, and maintenance of server hardware and software required to support critical applications, and systems. Responsible for daily backups of systems and the development and testing of disaster recovery plans. Assists the Senior Network Engineer to install, configure, update, troubleshoot, and repair highly complex IT network infrastructures and associated components, storage area networks, VOIP telephony systems, surveillance systems, and other sophisticated data management and electronic systems. Assists with the establishment and ongoing maintenance of perimeter and internal security systems, and is tasked with safeguarding critical MIT data assets. Serves as a tier-two escalation point in the support of the IT Support Services team. Completes these and other duties as assigned for both the Muckleshoot Indian Tribe (MIT) government locations, and the Muckleshoot Tribal School (MTS). MAJOR TASKS AND RESPONSIBILITIES:
Administers day-to-day activities and processes associated with virtual machine hosts and host software. Tunes systems for optimum utilization of virtual server resources.
Administers data backup systems and assures data integrity through scheduled backups, regular restoration tests, and routine backup system maintenance. Ensures onsite and offsite data storage media is protected, secure, and in good working order at all times. Provides data restoration services to end users as necessary.
Participates in disaster prevention and recovery planning, and documents the plans as appropriate for areas of responsibility. Checks at least annually to ensure plans are up to date and appropriate.
Administers all servers making sure they are operating within prescribed parameters. Uses advanced performance monitoring and management tools to maintain server performance at optimum levels. Monitors and reviews system logs on a daily basis and records all findings as appropriate.
Troubleshoots problems relating to server hardware and software, and implements solutions based on established procedures. Uses the service management database to record all issues and resolutions.
Acts as a lead with Microsoft based network design, recommending solutions and working with other members of the Engineering Services team to implement changes. Responsible for documentation of the Microsoft network design schematics and configurations
Administers key business resources including email systems, telephone systems, voicemail systems, print servers, and automated software update systems. Thoroughly documents these systems in the appropriate system service logs.
Assists the Senior Network Engineer to install, configure, maintain, update, troubleshoot, and repair network hardware and software. Assumes the duties, roles, and responsibilities of the Senior Network Engineer in their absence.
Interacts with vendors on behalf of the IT department and end users ensuring they provide services per contracted agreements. Escalates complex issues to senior Engineering Services staff and on to appropriate vendors as is warranted.
Provides specialized technical support to users; meets with users and/or department representatives to analyze requirements, recommend solutions, and coordinate implementation.
EDUCATION - EXPERIENCE AND TRAINING FOR POSITION: Required: Associate’s degree in computer science or a closely related field. Eight years overall IT experience demonstrating a continued path of growth, and either two (2) years of experience as a network administrator, or five (5) years of experience as senior help desk technician. Microsoft Certified Solutions Expert (MCSE) and Cisco Certified Network Associate (CCNA). Additional years of experience as a network engineer or network administrator can substitute for the associate’s degree on a two years of experience to one year of education basis.
Because of the Tribe’s commitment to community service and the wellbeing of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.
Preferred: Bachelor’s degree in computer science or a closely related field, and Cisco Certified Network Professional (CCNP) certification. SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION: Knowledge of: Servers, SAN’s, Cisco switching and routing hardware and operating systems, WAN and LAN configuration and management, networking protocols, VMware, Windows Server, MS SQL, MS Exchange, advanced hardware and software troubleshooting techniques, user management, time management techniques, written and oral command of the English language.
Skill in: Interpersonal relationship and team building, developing documentation for technical and non-technical audiences, preparing training materials for users, and using productivity tools to convey ideas. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, crawl, kneel, crouch, twist, push/pull and grasp; use hands to operate, finger repetitively, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or carry up to 50 pounds. Employee has occasional exposure to possible electrical shock. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderate. Licenses or Certifications Required: Microsoft Certified Solutions Expert (MCSE) and Cisco Certified Network Associate (CCNA). A valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe.