Employment Type : Full-Time
JOB SUMMARY: ROLES & RESPONSIBILITIES: Network administration including: user account management (Active Directory), backup systems, security management, e-mail systems including Microsoft Exchange, internet access, office systems, and applications support Supporting servers, network infrastructure, desktop hardware, software, and applications Extensive customer interaction and desktop support Performing technology needs analysis and providing solution suggestions Implementing and supporting the network and computing infrastructure plan Assisting with technology planning through ongoing research Updating site documentation SKILLS: Must be personable and like working directly with customers Must have experience with in-person, one-on-one desktop support Knowledge of Windows servers, Active Directory, and Microsoft Exchange Knowledge of network infrastructure including switches, wireless access points, firewalls and cabling Working knowledge of mobile devices including iPhone and iPad and how to integrate these devices into a Windows/Exchange environment for remote access and email Knowledge of setting up remote access for users Ability to administer a 30+ node network Ability to support networked printers and photocopiers Ability to learn new software and hardware packages and adapt to changes in technology Must have good troubleshooting skills Must be able to commit to a schedule and be prompt Must have strong verbal and written communication skills Ability to manage multiple projects, activities, and tasks simultaneously Ability to work independently and as a team member and manage task lists Ability to identify specific needs of clients and devise plans for opportunities and solutions for problems Ability to respond to user questions in a timely manner; prioritize requests, organize, schedule, and coordinate a variety of activities and projects Working knowledge of current communications devices and protocols, server and desktop technologies REQUIREMENTS: Must have own reliable transportation Must occasionally be able to ascend/descend ladders up to 30 feet high for cabling requirements and mounting of wireless access points, repeaters, routers Must occasionally be able to move, transport, or reposition equipment weighing up to 80 pounds to mount and maintain servers and battery backup systems PREFERRED: 2-5 years experience in a support environment CompTIA A+, CompTIA Network+, CompTIA Security+ Microsoft MCSA, MCSE Fortinet Firewall Experience/Certification PLEASE SUBMIT YOUR RESUME AND COVER LETTER TO: careers@phx-it.com
This is a position responsible for all aspects of network administration and desktop support for our clients. Our business model is based on personable, on-site service. Hours can vary and some night and weekend work will be available.